Caterpillar

Principal GenAI Product Manager - Dealer and Customer Support

Reposted 5 Hours Ago

Chicago IL USA

Hybrid

148K-240K Annually

Mid level

Artificial Intelligence • Cloud • Internet of Things • Software • Cybersecurity • Industrial

Cat Digital uses digital technologies to help Caterpillar Inc. customers build a better more sustainable world.

The Role

As a Generative AI Product Manager you will develop and integrate AI solutions for fleet optimization oversee product lifecycles manage stakeholder collaboration and champion user-centric designs.

Summary Generated by Built In

Career Area:
Technology Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar you're joining a global team who cares not just about the work we do - but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We don't just talk about progress and innovation here - we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.
Job Summary:
As the Generative AI Product Manager for Caterpillar's Dealer and Customer business you will lead the development and integration of AI-powered capabilities that enhance equipment health insights fleet performance optimization and customer decision-making. This role focuses on delivering intelligent predictive and context-aware solutions that streamline fleet operations improve maintenance outcomes and elevate dealer and customer engagement through advanced generative AI applications.
You will oversee day-to-day activities and cross-functional collaboration with service and shopping agent category stakeholders to design test and deploy GEN AI solutions that drive uptime operational efficiency and customer satisfaction. This includes managing the product roadmap aligning with enterprise AI governance and ensuring seamless integration with Caterpillar's digital platforms and dealer systems.
What You Will Do:
Product Strategy & Roadmap

Define and evolve the GEN AI product vision to support Dealers and Customers aligned with Caterpillar's AI Assistant roadmap and enterprise transformation goals.
Drive prioritization of features such shopping search and repair options.

Cross-functional Leadership

Collaborate with engineering data science CM/FM operations and dealer support teams to deliver scalable AI solutions with high reliability and compliance.
Partner with Cat Digital platform and Digital Product Management teams to ensure alignment with broader enterprise AI strategies.

Lifecycle Management

Oversee the full lifecycle of GEN AI solutions-from ideation and prototyping to testing deployment and continuous improvement.
Ensure compliance with governance frameworks security protocols and production readiness standards.

Dealer and Customer Support

Champion user-centric design for dealer and customer-facing solutions enabling shopping search and repair options
Support CM/FM teams through AI-driven guidance for equipment and aftermarket equipment selection.

Performance & Analytics

Monitor solution performance usage patterns and feedback to inform enhancements and ensure measurable impact on dealer and customer engagements.

Innovation & R&D

Lead proof-of-concept initiatives with internal teams and external partners to explore new GEN AI capabilities for proactive shopping search and repair options.

What You Will Have:

Decision Making and Critical Thinking: Apply AI ethics and risk frameworks to guide decisions on agent behavior data usage and model selection.
Effective Communications: Translate complex AI concepts into actionable insights for stakeholders across engineering product and field operations.
Software Change Request Management: Manage change requests for AI agent configurations model updates and edge deployment protocols.
Software Engineering: Lead development of AI agents using modular architectures ensuring flexibility in LLM selection and minimizing hallucinations.
Software Product Business Knowledge: Understand the business impact of AI-driven solutions for dealers and customers.
Software Product Management: Navigate ambiguity in emerging AI technologies balancing innovation with operational feasibility and compliance.
Software Product Technical Knowledge: Deep familiarity with edge computing machine telemetry and integration with Caterpillar's digital ecosystem.
Marketing Strategy and Positioning: Position AI-driven condition monitoring and fleet management capabilities as transformative tools within Caterpillar's portfolio supporting upselling and customer retention.

Considerations For Top Candidates:

Proficiency in eCommerce and aftermarket solution customer journey
Experience with customer and dealer analytics leads and insights.
Familiarity with dealer management systems and integration with Caterpillar's digital platforms.
Experience with Agile methodology and managing product backlogs for AI-enabled solutions.

Summary Pay Range:
$147760.00 - $240110.00
Compensation and benefits offered may vary depending on multiple individualized factors job level market location job-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.)*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement

* These benefits also apply to part-time employees
Visa Sponsorship is not available for this position.
Posting Dates:
April 20 2026 - May 3 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.

Top Skills

Agile Methodology

Digital Platforms

Edge Computing

Generative Ai

Machine Telemetry

What the Team is Saying

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The Company

HQ: Irving TX

100000 Employees

Year Founded: 1925

What We Do

Cat Digital is the digital and technology arm of Caterpillar Inc. responsible for bringing digital capabilities to our world-famous yellow iron. With over 1.5M connected assets worldwide our teams use data technology advanced analytics and AI capabilities to help our customers build a better world.

Why Work With Us

The Cat Digital team is at the forefront of Caterpillar’s evolution. We take pride in solving complex problems by building new systems from the ground up. On our team you’ll leverage data from across our entire enterprise to find solutions that open a new world of possibilities for our customers and dealers. Join us in building a better tomorrow.