Principal Inbound Product Manager - AI Assistant (Agentic Workflows)- MoveWorks

• Lead the development of this new capability and bring it to the market.
• Partner closely with other PMs ML engineering and UX to identify critical capabilities needed to ship delightful and performant AI-powered products.
• Translate ambiguous problems and user feedback into clear product specs and success metrics that guide engineering execution.
• Stay ahead of the curve on AI product trends and research turning cutting-edge developments into strategic product bets and differentiated features.
• Build alignment across cross-functional partners by clearly communicating product vision roadmaps and outcomes.

• Typically 7+ years of professional experience in Product Management owning technically complex high-impact products - ideally with building platforms for machine learning or generative AI products.
• Bonus points for having launched features that delivered measurable impact by solving real user problems with AI.
• Typically 15+ years of overall varied technology experience.
• Deep familiarity with machine learning concepts and a track record of working closely with ML engineers particularly in areas such as natural language understanding semantic search conversational AI agentic workflows and speech technologies.
• Understand the market of similar products such as Glean Agent Builder Microsoft Workflows Agent and Google Workspace Studio.
• Strong technical acumen including previous experience as a software or ML engineer or a technical degree (B.S. or M.S. in CS or related field) enabling you to dive deep on system architecture APIs and infrastructure-level decisions.
• Proven success shipping enterprise-grade products to large user bases - including developing rollout strategies customer feedback loops and go-to-market coordination for features that scale to hundreds of thousands or millions of users.
• Exceptional written and verbal communication skills - from clear and structured memos to compelling product narratives. Bonus points for communicating vision and outcomes through blog posts talks or webinars.
• Sharp analytical and problem-solving abilities with a demonstrated ability to simplify complexity make decisions amid ambiguity and use available data to drive clarity and outcomes.
• Demonstrated strength in cross-functional collaboration - aligning engineering design data science marketing and customer teams around a shared product vision.
• A balanced approach to strategy and execution: able to think long-term while consistently delivering high-impact work in the near term. You lead with both empathy and urgency.
• Startup DNA - you thrive in fast-paced environments are energized by ambiguity and naturally bring structure prioritization and momentum to everything you touch.

What We Do

As the AI platform for business transformation we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C" as we like to call it). With more than 8100+ customers we serve approximately 85% of the Fortune 500® and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us visit www.servicenow.com/careers. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Why Work With Us

By joining ServiceNow you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company you can grow your career faster.

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