Principal Product Designer

PagerDuty is seeking a Principal Product Designer to join our diverse customer-focused team! As Principal Product Designer  you will join our UX team and lead design strategy for our AI and Automation team partnering with senior leadership product management engineering and data science teams. You will define the vision and execution for how AI agents automation workflows and intelligent insights are experienced across the PagerDuty Operations Cloud ensuring our AI capabilities are intuitive trustworthy and transformative for technical operations teams. This is an exciting opportunity to pioneer the future of AI-driven operations at scale shaping how thousands of organizations leverage autonomous agents and intelligent automation to prevent incidents accelerate resolution and improve operational resilience. The ideal candidate has deep expertise in AI/ML product design a track record of leading design for complex technical products and a passion for making cutting-edge technology accessible and valuable to practitioners.

KEY RESPONSIBILITIES

• Define and drive the design vision for PagerDuty's AI and automation capabilities including AI agents

• Lead cross-functional collaboration with AI/ML engineers product managers and data scientists to translate complex AI capabilities into intuitive trustworthy user experiences

• Establish design principles and patterns for AI transparency explainability and user control that build confidence in autonomous and semi-autonomous systems

• Mentor and guide designers across the organization on AI/UX best practices fostering a culture of innovation and excellence

• Conduct strategic research to understand how technical teams adopt and trust AI-driven recommendations automation and insights in mission-critical contexts

• Partner with product leadership to shape the AI and automation roadmap balancing innovation with user needs and technical feasibility

• Represent design in executive-level discussions and contribute to company-wide AI strategy and product positioning

BASIC QUALIFICATIONS

• 10+ years of experience in product design UX design or interaction design with a focus on complex technical products

• 3+ years of experience designing for AI/ML products intelligent systems automation platforms or data-driven applications

• Demonstrated experience leading design strategy and influencing product direction

• Portfolio showcasing expertise in AI/UX conversational interfaces automation design or intelligent agent experiences

PREFERRED QUALIFICATIONS

• Experience designing for developer tools DevOps platforms or technical operations products

• Deep understanding of AI/ML concepts including LLMs generative AI predictive models and agentic systems

• Track record of establishing design systems frameworks or principles that scale across product teams

• Strong thought leadership through speaking writing or contributing to the design community

• Experience working in high-growth SaaS or enterprise software companies with complex technical audiences

The base salary range for this position is 161000 - 270600 USD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location.

The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.