Principal Product Manager

Swiftly® is a leading provider of technology and solutions for retailers worldwide. Our best-in-class platform delivers innovative, turn-key solutions that empower retailers to grow sales and build loyalty, while enabling brands to reach more shoppers through retail media networks. 

Swiftly is the first vendor in the industry to connect the digital and in-store shopping experience with a robust ad platform, while deepening insights using 1st party data and analytics. We offer the only system to seamlessly connect with retail customers across the entire shopping journey.

Position Summary: 

Swiftly is seeking a dynamic Principal Product Manager to lead our admin and portal initiatives. You will be responsible for creating the roadmap and long-term strategy for our highly technical mobile, web, and self-service platform offerings, ensuring they meet the needs of both internal and external developers and customers. 

In this role, you will collaborate with teams across the company, including product experience, site reliability, engineering, and operations, to build products that delight customers and empower retailers. This position requires excellent communication, product management expertise, and a deep understanding of the platform’s role in supporting both customer-facing features and developer needs. 

Deel is the contract of record. 

Responsibilities Include:

• Platform Vision: Develop and articulate a strategic roadmap for the platform that aligns with company objectives and enables innovation across product lines
• Drive Execution: Lead cross-functional teams in delivering robust platform capabilities, includingAPIs, developer tools, and infrastructure improvements
• Stakeholder Collaboration: Partner with engineering, design, and business teams to ensure alignment on priorities, timelines, and technical feasibility
• Scalability & Reliability: Champion initiatives that enhance platform scalability, reliability, and security, ensuring a seamless experience for developers and end-users
• Market & Competitive Analysis: Stay informed about industry trends, competitive offerings, and emerging technologies to keep our platform ahead of the curve
• Customer Focus: Gather feedback from internal and external stakeholders to identify pain points, opportunities, and enhancements for the platform
• Retailer Focus: Drive the design, development, and launch of a retailer portal that enables retailers to efficiently manage their accounts, inventory, and other operations through self-service tools 
• Data Driven: Develop KPIs and dashboards to measure success and guide future improvements 
• Other duties as assigned

Required Qualifications:

• 5+ years of experience in engineering or product management, delivering highly technical products
• Proven ability to influence and coordinate cross-functional teams to achieve strategic priorities
• Defines and implements API strategies, standards, and governance, ensuring a cohesive developer experience and alignment with industry trends
• Demonstrated experience in managing roadmap strategy, feature delivery, and product trade-offs
• Ability to gain insight from data understanding that customer experience is an essential data point
• Healthy balance of both analytical and creative thinking with a desire to discover and fulfill the needs of clients as well as end-users
• Action-oriented, entrepreneurial mindset 

Preferred Qualifications:

• Experience in a hyper-growth startup environment 
• Experience with SaaS platforms, developer ecosystems, or enterprise-scale solutions
• Demonstrated ability across customer segmentation, new product strategy, execution, and product analytics 
• Passion for technology and commitment to expanding technical knowledge 

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Working For Swiftly

We are working on a set of problems that require the best in the industry to get right. Our employees are the pillars of the future of the company and they are treated and compensated as such. We're a growing team of experienced industry professionals building an organization that can solve tough problems and values a collaborative environment. 

Every Swiftly employee: 

-Has demonstrated the ability to work collaboratively in an ambiguous, fast-paced environment 

-Takes ownership of their domain from the ground up, from inception through deployment to customers 

-Leaves their ego at the door and ensures the best idea leaves the room 

-Is always experimenting with new technologies and learning new skillsets 

If you've ever wanted to work on a project that blends a gorgeous consumer experience, sophisticated logistics, and scale that rivals the largest technology players, Swiftly is the place for you. 

Equal Opportunity Employer 

Swiftly is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Swiftly will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available for qualified individuals with disabilities throughout the subsequent application process.