Principal Product Manager

As a Principal Product Manager, PLG, you will help to build a new PLG motion within our company focusing on acquiring customers for our PRO products through an in app self purchasing experience. Your role will require defining a clear strategy and GTM on what education, activation, conversion and scaling look like for PLG and how best to execute on that. You will have a broad impact across the whole company, collaborating with product, sales, onboarding, engineering, design, marketing and data to name just a few.
We solve real world problems in the home services industry. We are passionate about bringing innovative and delightful solutions to traditional problems and workflows. Our ambitious team of product managers, designers, and product marketers works closely with our thousands of users to help make their lives easier through technology. We embrace agile development and design thinking to ship hundreds of new features every month. We measure our success based on our customer's success. We strive for real impact.
Principal Product Manager, Product Led Growth "PLG"
As a Principal Product Manager, PLG, you will help to build a new PLG motion within our company focusing on acquiring customers for our PRO products through an in app self purchasing experience. Your role will require defining a clear strategy and GTM on what education, activation, conversion and scaling look like for PLG and how best to execute on that. You will have a broad impact across the whole company, collaborating with product, sales, onboarding, engineering, design, marketing and data to name just a few.
What you'll do:

• Collaborate with multiple stakeholders on defining and executing vision for PLG motion
• Define, build and continually improve delightful PLG customer journey product experience including discover, engage, convert and scale phase
• Collaborate with cross-functional teams, including engineering, design, and customer success, to prioritize and deliver product improvements that drive growth
• Lead the development and execution of the product growth strategy with an agile team, including identifying and prioritizing growth opportunities, building prioritized roadmap and defining metrics to measure success
• Analyze customer data to identify trends and insights that inform product decisions and inform the product roadmap
• Develop and implementing strategies to drive PRO products adoption, usage and retention, such as ROI simulators, pricing and packaging structure, in-app onboarding, customer success initiatives, and cross-selling opportunities
• Work closely with the sales and marketing teams to align growth efforts and ensure a seamless customer experience

What you'll need:

• 6+ years experience in a product management role with strong track record of shipping new products and features
• 4-year degree from a top university, MBA or related graduate degree strongly preferred
• 5-8 year minimum prior experience with SaaS B2B products as well as B2C ecommerce experience
• Significant experience building or implementing self-service solutions such as purchasing flows, package upgrading and canceling mechanisms
• Strong product design background and a passion for building simple user interfaces that delight users
• Data-driven: your decisions and your successes are based on quantifiable impact
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail

Why ServiceTitan?
Company Culture
We are proud of the ServiceTitan culture - it brings together brilliant, genuine and driven individuals in an atmosphere that is positive and inclusive. Check out our culture for yourself:
http://instagram.com/goservicetitan | https://www.themuse.com/profiles/servicetitan | https://www.builtinla.com/company/servicetitan-inc
Equal Opportunity Employer
ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity, age, disability, or genetic information. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.
About ServiceTitan
ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.
Inc 5000 - Best Places to Work, 2019
Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Places to Work, 2019
Inc. 5000 - America's Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017
Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $137,000 - $196,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.