Principal, Product Manager - Flex (Application Framework / UI)

Join the team as our next Principal, Product Manager in our Twilio Flex team

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

Twilio is looking for a Principal Product Manager to join the Flex product team. You will understand the needs of our customers for Flex contact center and build products that solve that need at global scale. Working side by side with other product managers and engineering counterparts, you will collaborate to craft and deliver on the vision, strategy, and roadmap for Flex at Twilio.

As a Principal, Product Manager in the Twilio Flex team, you will:

• BE AN OWNER: Own the long-term product vision for key platform services including Identity and Access Management 
• BE BOLD: Discover opportunities and solutions by gathering feedback from customers and prospects, iterating on customer experience mocks and UI wireframes, white-boarding technical implementations
• BE INCLUSIVE: Work with your team to evolve existing services and define new ones, prioritise their features, and craft their user experience.
• DRAW THE OWL: Represent your product roadmap and business metrics to Twilio’s technology executives, customers, and to product teams across the company
• WEAR THE CUSTOMER’S SHOES: Engage with our largest customers, other product managers, and  cross-functional teams to design, deliver, and support solutions that make our customers successful.

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

• 10+ years of total PM experience in an agile, cloud, continuous delivery environment
• Strong user experience and application experience is needed 
• Proven success in product management for both small and large organizations
• Is a strong business owner, comfortable sharing their vision with senior leadership, but also working closely with engineering teams to dive deep into details to make ideas into reality.
• Solid understanding of what it means to own/operate cloud services, especially developer platforms.
• Worked closely with developers and communicated on that level.
• Understanding of enterprise / B2B go-to-market, experience managing enterprise customer expectations
• Bachelor or Master in Computer Science or closely related field or equivalent experience required.

This position will be located in Bengaluru, Karnataka or Remote - India. 

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!