Principal Product Manager, Wikimedia Enterprise

Wikimedia Enterprise is building commercial tools that aim to provide the essential knowledge infrastructure of the Internet. To date, Wikimedia Enterprise has built data products designed to allow high-volume ingestion of Wikimedia data by commercial knowledge graphs, powering some of the most used search and voice assistants on the Internet. New services on the horizon aim to support the critical role that knowledge from Wikimedia products plays in the emerging AI landscape. You can learn more about the origins of the project in WIRED and Insider.

Wikimedia Enterprise is hiring a Principal Product Manager to lead our product efforts for customers building solutions in the search, AI, and digital assistant spaces. In this role, you’ll drive strategy and execution for the Wikimedia Enterprise product offering, and will define the Wikimedia Enterprise way of managing product development for the foreseeable future. 

As an individual contributor, you’ll partner with engineering and other product managers to help them rigorously execute your product strategy and process. You’ll collaborate with leadership to expand the product and engineering team over the next 2 years, and will work closely to enable product marketing and sales based on your roadmap. Most importantly, you’ll be in continual communication with potential and existing customers, learning what they need and surfacing new ways to ship features and functionality that further both the product goals of Wikimedia Enterprise and the mission of the Wikimedia Foundation.

• Drive the vision, strategy, and execution of building Wikimedia Enterprise APIs for customers in the search, AI, and digital assistant space
• Discover, design, document, and execute the day-to-day product management process inside the Wikimedia Enterprise team
• Monitor market trends and collect requirements from customers to maintain a roadmap of products and features that meet existing and emerging customer needs
• Ensure alignment between Wikimedia Enterprise’s product strategy and the Wikimedia Foundation’s objectives
• Work with Technical Program Management to ensure that cross-functional teams (design, engineering, data science) drive new features and functionality from concept to launch
• Maintain a rigorous, documented process for collecting product insights, turning them into a well-maintained product roadmap, and transforming them into engineering requirements
• Set KPIs, monitor product performance, and continuously iterate to improve the Enterprise product based on customer feedback and market changes
• Support the Customer Experience team in understanding, evaluating, and responding to customers needs, concerns, and requests
• Support the development and implementation of Wikimedia Enterprise’s sales strategy, ensure the sales team qualifies the right opportunities, and be the voice of product during contract negotiations
• Did we mention you’ll need to constantly talk to customers?

• 6+ years as a product manager in technical, B2B software
• Excellent written communication and information organization skills
• A track record of quickly shipping products based on customer needs
• A strong customer focus and the ability to view products from a customer perspective
• An entrepreneurial mindset with a high tolerance for ambiguity and complexity
• Experience designing and building APIs across multiple protocols, including RESTful HTTP and realtime pub/sub services
• Knowledge of AI technologies and their implications for businesses
• Demonstrated ability to work collaboratively in a team environment and manage cross-functional relationships
• Willingness to think outside the box and roll up one’s sleeves to get the job done
• Demonstrated ability to understand and discuss technical concepts, manage trade-offs, and evaluate new ideas with internal and external partners
• An inherent interest in the Wikimedia movement’s mission of furthering open knowledge
• A deep appreciation for working with and navigating cultures other than your own

• Recent experience with large language models
• Experience designing and building data products with complex schema
• Understanding of the search, AI, and digital assistant market dynamics
• Familiarity with Wikimedia projects — and even better if you have contributed to them

• Meet with leadership within Wikimedia Enterprise and the Wikimedia Foundation to understand the immediate needs and long-term goals of both organizations
• Meet with existing customers to understand their needs and requirements moving forward
• Partner with Sales to participate in discovery calls with potential customers
• Partner with Customer Experience to understand the customer landscape and provide initial support to existing customers
• Design and document an ongoing process to discover market requirements, create and prioritize a product roadmap, and enable engineering with product requirements 
• Start work on a 6-month product roadmap based on existing priorities and new discoveries from customers
• Initiate the process of setting up customer feedback channels and integrating feedback into product development plans

The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 

The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.

The Wikimedia Foundation is a remote-first organization with staff members including contractors based in more than 50 countries. Salaries at the Wikimedia Foundation are set in a way that is competitive, equitable, and consistent with our values and culture. The anticipated annual pay range of this position for applicants based within the United States is US$140,597 to US$215,961 with multiple individualized factors, including cost of living in the location, being the determinants of the offered pay. For applicants located outside of the US, the pay range will be adjusted to the country of hire. We neither ask for nor take into consideration the salary history of applicants. The compensation for a successful applicant will be based on their skills, experience and location. 

All applicants can reach out to their recruiter to understand more about the specific pay range for their location during the interview process.

If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [email protected] or +1 (415) 839-6885.

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