Principal Program Manager Product Operations Circle Payments Network

• Lead cross-functional programs across payment creation routing and settlement managing dependencies risks and delivery from scoping through stabilization
• Own execution and operational performance of the BFI Network including partner onboarding integrations and ongoing SLA management
• Define and track key payment health metrics such as success rate latency and exception volumes to drive continuous improvement
• Build and scale observability systems dashboards and KPIs to reduce manual effort and improve operational visibility
• Design and implement AI-assisted workflows to streamline operations automate high-volume tasks and improve team efficiency
• Partner across Product Engineering Compliance and Business teams to drive alignment resolve blockers and make informed trade-offs
• Deliver clear data-driven program updates and recommendations to senior stakeholders including risks dependencies and execution plans

• 8+ years of experience in technical program management product operations or hybrid PM/TPM roles within payments fintech or financial infrastructure
• Proven experience leading complex multi-stakeholder programs across both product delivery and live operational systems
• Strong understanding of payments infrastructure including lifecycle management settlement processes and failure modes
• Demonstrated ability to use AI tools (e.g. Claude ChatGPT Cursor n8n) to automate workflows and improve operational efficiency
• Strong data fluency with experience analyzing system performance building dashboards and using SQL or similar tools to drive decisions
• Experience managing financial institution integrations including APIs compliance workflows and partner SLAs
• Excellent written and verbal communication skills across technical operational and executive audiences
• Ability to operate across strategic and tactical contexts from program design and governance to hands-on problem solving
• Experience driving cross-functional alignment across Product Engineering Compliance and Operations teams

• Experience in cross-border payments correspondent banking stablecoins or blockchain-based settlement systems
• Familiarity with two-sided network dynamics and marketplace-style systems
• Experience working with compliance-driven products including KYC/AML sanctions and regulatory workflows
• Experience with developer-facing platforms including API lifecycle management and documentation standards
• Background working with regulated financial institutions on technical integrations
• Familiarity with agile development practices and program management tools such as Jira

What We Do

Circle (NYSE: CRCL) is a global internet financial platform company powering the foundation of an open borderless and programmable economy. Circle connects financial institutions enterprises and developers to the next generation of the internet financial system through digital assets such as USDC Circle Payments Network for global money movement and Arc an enterprise-grade blockchain designed to become the Economic OS for the internet. Supporting trillions of dollars in economic activity and serving hundreds of millions of users worldwide Circle enables value to move with the speed security and transparency of the internet. Circle is committed to visibility and stability in everything we do. As we grow as an organization we're expanding into some of the world's strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by our company values: High Integrity Future Forward Multistakeholder Mindful and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.

Why Work With Us

Our employees are treated as people first with a real purpose for being here. Circle has created an environment where people can thrive grow be challenged and constantly build on their career. It's this same environment that draws competitive strength from within our employee base.

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