Principal Software Engineer - Communications

The Team

The Communications Pod is responsible for building and operating mission-critical solutions that enable seamless communication between Podium’s customers and their end users. Spanning multiple channels including voice SMS email and more this pod ensures businesses have the tools they need to effectively engage their audiences. Our mission-critical systems power over a billion interactions annually maintaining stringent uptime and latency standards to meet the evolving needs of our customers.

In addition to delivering reliable and scalable communications infrastructure the pod also provides web and mobile interfaces enabling customers to use the communication channels. This dual focus on robust backend systems and user-friendly frontend applications ensures that businesses ca reach their customers where they are with expected speed and reliability.

The Role

In this role you will drive impactful change through both hands-on contributions and technical leadership. You’ll mentor and guide engineers within the pod fostering growth and collaboration to enhance the team’s capabilities. As a technical leader you’ll provide architectural oversight for the pod’s initiatives Not just through plan reviews but by leading and actively contributing to critical projects.

This is a full-stack role offering a wide array of challenges. You will work on backend initiatives that scale and optimize our message delivery services ensuring they can handle over a billion interactions reliably. You will also work on projects that improve and refine shared web and mobile interfaces.

What You Will Be Doing:

• Planning & Execution : Acting as a hands-on key contributor and leader on critical “Big Rock” initiatives delivering high output with high quality; participating in planning to define capabilities goals scope milestones and work breakdown in a manner that promotes incremental delivery and high impact.

• Vision & Strategy : Developing and articulating the vision for core technical functions and their capabilities defining their strategic value and overseeing their evolution to meet future demands and enhance our overall platform

• Architectural Design : Having a strong hand in shaping our technical strategy and North Star Architecture as well as guiding the design and implementation of services and components.

• Technical Leadership : Providing mentorship guidance decision making and technical examples to enable engineering teams to deliver the right solutions and outcomes

• Cross-Functional Collaboration : Working closely with product design engineering and other stakeholders to understand requirements and translate them into technical solutions; you will be engaged across initiatives spanning Podium’s entire engineering organization.

What You Should Have:

• 8+ years of experience as a full-stack engineer on an Agile development team in a hyper-growth SaaS setting

• Deep understanding of modern backend technologies and paradigms such as microservices event-driven architecture and RESTful/GraphQL APIs.

• Experience on a consumer grade web app frontend preferably React based.

• A disciplined approach to testing and quality assurance.

• Excellent communication skills with the ability to effectively interact with a wide range of stakeholders including Podium’s customers engineers and company leadership.

What We Hope You Have:

• A passion for emerging technologies particularly in the areas of AI/ML with experience in exploring their practical applications in communication systems.

• Ability to diagnose troubleshoot and resolve quality issues related to VoIP video and telephony platforms.

• A growth mindset and enthusiasm for mentoring and developing junior engineers.

Benefits

• Open and transparent culture

• Life insurance long and short-term disability coverage

• Paid maternity and paternity leave

• Fertility Benefits

• Generous vacation time plus three 4-day summer holiday weekends

• Excellent medical dental and vision benefits

• 401k Plan with competitive company matching

• Bi-annual swag drops with cool Podium gear and apparel

• A stellar HQ (Utah) gym with local professional coaches and classes offered

• Onsite HQ (Utah) child care center subsidized for employees

• Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender national origin sexual orientation gender identity or expression age disability genetic information marital status or veteran status