Principal Technical Analyst

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, your work involves:

• Strategic technical support to assure the highest level of customer satisfaction.
• A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.
• You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues.
• Services may be frequently provided by on-site customer visits.

This position requires US Citizenship and shift coverage (rotation) on some weekends, public holidays and Week nights and working from designated office.

Candidate is expected to have demonstrated knowledge in the following areas:

* Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).

* Candidate should have strong SQL skills and ability to understand complex SQL statements. Database administration and data modeling experience would be a plus.

* Knowledge of operating systems (WINDOWS, LINUX).

* Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.

* Hands on experience in Weblogic Application server administration and deployment of web applications on Weblogic is required.

* Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.

* Experience in supporting client/server and Web based applications.

* Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.

* Experience with browser technologies (products, plug-ins) on different platforms CGI, MS-IIS knowledge or experience.

* Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.

* Previous technical support experience an advantage.

* Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.

* Excellent written and verbal communication skills.

* Attention to detail and the ability to learn quickly.

* Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE, BI APPS) is a BIG plus.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7+ years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer