Principal Technical PM Manager

Occasionally a role comes along with the opportunity to positively affect Azure customer experiences. If you've been waiting for that kind of opportunity this may be the job for you.

We are part of the Azure engineering organization with a dedicated balance between a customer-first and engineering minded approach, driving success in running critical workloads in the cloud.

Azure Customer Reliability Engineering (CRE), under Azure Customer Experience (Azure CXP), is a team known for solving complex crisis moments and as part of Azure we consistently innovate and create new solutions to solve some of Azure's most strategic and challenging problems. You are probably thinking that this is just the punch line, but the truth is, customer and internal trust depends on us sticking to our word.

About you

As a Principal Technical PM Manager, you will lead a team of Technical Program Managers and be responsible for the operational and strategic execution of Customer Reliability Engineering programs, which support business, infrastructure, and event critical workloads and includes our commitments around security response.

You have a blend of outstanding strategic, business, communications, and technical skills (around cloud infrastructure) to be successful in forming effective partnerships with a diverse set of internal stakeholders of all levels. Most importantly though, you are a customer's advocate within Azure to cut through the noise to drive the best experience for our customers.

Another aspect of the position is our Triage Manager shifts, where we work with our engineering teams to communicate critical security events to customers. This position requires approx. 20% of time "on-call" (9am-5pm PT) to manage the most urgent issues.

Qualifications:

Required/Minimum Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 4+ years people management experience.
• 3+ years experience managing cross-functional and/or cross-team projects.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

• Bachelor's Degree AND 10+ years experience in engineering, product/technical program management, data analysis, or product development
  • OR equivalent experience.
• 4+ years people management experience.
• 8+ years experience managing cross-functional and/or cross-team projects.
• 1+ year(s) experience reading and/or writing code (e.g., sample documentation, product demos).

Technical Program Management M5 - The typical base pay range for this role across the U.S. is USD $133,600 - $256,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $173,200 - $282,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

#AzCXP

Responsibilities:

• Create an inclusive work environment where every team member can bring their full and authentic self, where all voices are heard, and the team can deliver their best work as a result.
• Drive and effectively manage large strategic and complex projects, with executive visibility and many critical dependencies.
• Effectively manage through chaos. Be proactive, self-motivated and supportive of others - including a diverse set of views
• Drive for results. Measure and present the success of the programs through relevant metrics and KPIs
• Maintain trusted partnerships with senior leaders across a wide array of disciplines and teams.
• Strong operational and organization skills required to drive consistency and scale within CRE Programs