Job Description
ABOUT THIS POSITION
The role of the Print and Financial Services Specialist Project Manager is to plan execute and finalize project tasks associated with solutions associated with the Patient Tools. The Print and Financial Services Specialist is responsible for coordinating the efforts of project resources (to include vendors) in order to deliver projects according to plan. The Specialist is also required to oversee quality control throughout the duration of the project. In this challenging role you will be expected to complete the set-up of new merchant accounts boarding support as well as maintenance changes to our existing merchants. This process will include researching and resolving exceptions to account set up rules and policies verification of readiness for new merchant applications and quality control audits of new merchant accounts and maintenanceKey performance indicators for this role are to meet or surpass client's expectations and receive a favorable rating from the client upon project completion ensure project completion is resolved within expected time frame and achievement of project estimated revenue prior to transition of the business account.
WHAT YOU'LL DO
Ability to comprehend Data Dictionaries file structures and file formats
Complete understanding of the Waystar solutions and how the solutions can be applied to the clients business practices
Direct and manage multiple client projects and facilitate to a timely resolution of project
When serving as a project resource the Specialist is responsible to serve as a liaison between the vendor and Primary Project Manager
Proactively manage changes in project scope and devise contingency plans for these changes
Identify and timely resolution of service disruption to the satisfaction of all parties involved
Appropriately escalate incidents that compromise project deliverable to the appropriate personnel
Timely execution of task and project deliverables
Meet project financial objectives to comply with estimated project revenue
With projects where the Specialist is the primary point of contact with the client (serving the role of Project Manager)
Define project scope goals and deliverables that support operational business goals
Effectively communicate project expectations with client project team members and all involved parties
Set and continually manage project expectations with client and project team members
Plan and schedule project timelines and milestones using operational appropriate tools
Meet project financial objectives to comply with estimated project revenue
Demonstrate effective written and verbal communication skills
Ability to effectively prioritize and execute tasks in a high-pressure environment
Vendor relations skills would be a strongly preferred
Consistently reliable and account for ones actions
Client and colleague relationship management skills
Verification (quality control) of new merchant accounts
Work to achieve and maintain positive working relationships and fluid communication among team members and with other departments
Remain flexible and willing to assist the customer by working with our vendors and partners to accommodate changes or special requests whenever possible
Perform other tasks and special projects as assigned by the Financial Services Implementation Manager
Perform other duties and /or projects as assigned by management within the area of responsibility and control
Travel may be required
WHAT YOU'LL NEED
- Bachelor's degree is required
- Medical Practice experience
- Experience with the implementation of a system software
- Demonstrated experience in project management
- Ability to multi-task and prioritize effectively
- Serve as a liaison between client and internal project team
- Ability to adapt to various levels and possess influencing skills at all levels
- Must be a quick learner and self-motivated
- Demonstrated problem solving skills be process driven but must be able to work in a team environment
- Proficient in Microsoft Office application suite and basic computer functionality
ABOUT WAYSTAR
Through a smart platform and better experience Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar’s healthcare payments platform combines innovative cloud-based technology robust data and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers 1K+ hospitals and health systems and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work always; making it happen; and joyful optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500000 providers 1000 health systems and hospitals and 5000 payers and health plans. For more information visit waystar.com or follow @Waystar on Twitter.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- We offer generous paid time off for our non-exempt team members starting with 3 weeks + 13 paid holidays including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate value and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics marital status protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
This applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Top Skills
What We Do
Waystar provides market-leading technology that simplifies and unifies healthcare payments. Our cloud-based platform streamlines workflows and improves financials for healthcare providers of all kinds and brings more transparency to the patient financial experience. The Waystar platform is used by more than 450k providers 750 health systems and hospitals and 5k health plans—and integrates with all major HIS and practice management systems. The financial and administrative challenges facing healthcare providers are daunting. Waystar’s technology platform simplifies and unifies healthcare payments across the revenue cycle. We empower healthcare organizations to automate manual work gain insight into processes and performance and ultimately collect more revenue. At Waystar we know there’s a better more efficient way forward. Let’s climb the mountain ahead of us to reach new heights in healthcare.
Waystar Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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Date Posted
04/13/2026
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