Privacy Advisor - Mid-Level (P&C)

Why USAA?Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a dedicated Privacy Advisor I, you will work with Data incidents, rights requests and privacy controls. This role will support the P&C Insurance area.

In this role you will participate in the development, implementation, management and oversight of enterprise privacy programs and processes that support effective risk and compliance management in the first line of defense. You will support the enterprise Privacy Office and serve as a subject matter expert for privacy to include federal and state regulations. You will also partner and collaborate with the lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support privacy-based initiatives, and provide training and guidance to employees within the various business areas that are accountable for adhering to USAA’s privacy standards, policies, and guidelines.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Serve as a privacy resource to cross functional teams to help remediate privacy related issues and risks.
• Coordinate, gather, and analyze data trends and responds accordingly to business specific privacy requirements and requests.
• Apply proficient knowledge of the financial services industry and privacy requirements, policies, laws, and regulations to daily work.
• Perform research, analysis and reporting to identify, resolve, and explain cross-CoSA privacy issues and incidents.
• Gather information to support business analysis, resolve incidents and issues, and identify points of escalation.
• Conduct required privacy assessments of business applications to ensure compliance with published policies and standards.
• Proactively provide the business with privacy recommendations and decisions to improve the effectiveness, efficiency, and a compliant implementation of business requirements.
• Apply proficient knowledge of critical business operations or systems applications processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of data incidents or other privacy related matters.
• Provide privacy input on business action plans, projects, or operational requests.
• Review business documents and forms to ensure compliance with enterprise privacy policies and regulatory and legal requirements.
• Partner with the business, Compliance, Risk Management, Audit Services, and Legal to provide appropriate risk mitigation recommendations.

What you have:

• Bachelor’s degree; OR 4 years of related privacy, compliance, risk or regulatory experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of operations experience in a relevant functional area to include financial services, insurance, banking, investment, information technology, legal or other related operational areas that support privacy/risk/compliance initiatives within the business.
• 2 years of privacy, compliance, risk, or regulatory related experience with accountability for moderate to complex projects, processes, or policies.
• Validated knowledge of relevant regulatory compliance, industry regulations and regulatory data sources.
• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail.
• Proven communication skills with the ability to collaborate and implement among cross-functional teams.

What sets you apart:

• Experience working with sensitive data management and/or privacy policies
• Familiar with CCPA, CPRA, GDPR and other Privacy laws/regulations
• Knowledge of governance, risk, and compliance concepts including Risk/Issue management & compliance testing
• Call center experience is beneficial but not part of this role's responsibilities
• IAPP CIPP certification a plus
• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $141,830.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.