Process Delivery Specialist - Lead to Cash

Introduction
The Order to Cash Analyst is essential to the ongoing profitable operations for one of the most globally recognized and respected companies in the world. By overseeing our financial activities you will enable IBM to continue to bring to market ground-breaking innovations such as Artificial Intelligence Cognitive Solutions Cloud Infrastructure and Blockchain technologies to name a few.

Your Role and Responsibilities
The Lead to Cash Process Delivery Specialist has process knowledge and experience across the business processes supported for their clients; understands a client’s strategy priorities and operations in the context of daily operational activities. This role is required to conduct daily process transactions develop and implement process and operational improvements to meet client and IBM requirements. These professionals require skills in business operations process management and compliance and an understanding of the process best practices and tools to execute their client’s core business processes.

1. Manage assigned AR portfolio
2. Perform collection tasks based on prescribed Collection tactics defined in the system/tool.
3. Respond to inquiries from internal and external customers
4. Do a reconciliation of accounts or research on disputed AR
5. Coordinate resolution of customer disputes
6. Prepare or update Desktop Procedures (DTP)
7. Attend to incoming calls relating to payments disputes invoice concerns and other issues

Required Technical and Professional Expertise
Required Professional and Technical Expertise:

• With Accounting Finance Business Economics or other related management degrees.
• Minimum of 1 to 2 year work experience in Finance and Accounting.
• With Basic understanding or working knowledge of general finance and various finance concepts and principles.
• With Basic knowledge or Beginner level in Excel.
• With good written oral and interpersonal communication skills.
• Ability to follow and complete straightforward stand-alone tasks within detailed instructions and predefined procedures.
• Ability to work independently in a fast-paced dynamic setting while maintaining accuracy and delivering against deadlines.

Preferred Technical and Professional Expertise
• With Accounting Finance Business Economics or other related management degrees
• Minimum of > 2-4 year work experience in Finance and Accounting. At least > 2 year of experience in Accounts Receivable processes
• With at least 2 years of experience in Business Process Outsourcing (BPO) setting
•With excellent understanding or working knowledge of general finance and various finance concepts and principles.
• With advance knowledge and understanding on credit order to cash and collection terminologies
• With advance knowledge and skills in Excel
Macro building skills and knowledge of RPA implementation will be an added advantage
• With excellent written oral and interpersonal communication skills
• With good knowledge and hands on experience in any related Accounting Software. SAP Oracle Salesforce or any large scale ERP system is an advantage
• With reliable experience in monitoring customer account statuses and results regarding cash application customer master data set up and maintenance billing or order management
• Ability to work independently in a fast-paced dynamic setting while maintaining accuracy prioritize tasks manage multiple priorities and delivering against tight deadlines
• Can work on flexible hours to meet changing work environment & schedule and to meet tight deadlines