Process Engineer Lead (P&C)

Why USAA?Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

As a Lead Process Engineer, you will be joining our talented Shared Service team with a focus on driving continuous improvement and leading change focused on improving business performance and member experience. This role will maintain and develop strong collaborative partnerships across P&C and enterprise stakeholders.

Partners with cross-functional teams, in the application of process engineering principles to design and/or optimize business processes and their overall performance. Responsible for consistently executing the Business Process Management (BPM) strategy within a CoSA or across the Enterprise. Executes process improvement projects that sustainably improve member and employee experiences and business deliverables. Identifies and manages existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our San Antonio, TX office location. Relocation assistance is not available for this position.

What you'll do:

• Leads Process Improvement projects that deliver measurable cost savings, improved quality, or increased production.
• Builds commitment to business process management and improvement through a focus on effective process development, integrated project/change management and implementation.
• Analyzes and identify process improvement opportunities and partner with key stakeholders to scope and ensure alignment with strategic priorities.
• Serves as a technical leader in the deployment of Business Process Management (BPM) through the application of process improvement methodologies (Six Sigma, LEAN, and basic problem solving).
• Trains, coaches, and mentors team members on best practices regarding Process Improvement tools, methodologies, and team leadership.
• Works with stakeholders to ensure projects achieve intended results, where risks are proactively identified and mitigated, and benefits are validated.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of professional business experience with 4 years of process improvement work experience.
• Strong, proven experience with leadership, business acumen, problem solving, critical thinking, and analytical skills in financial services or other highly regulated industry.
• Expert-level ability to influence and affect change at all levels of the organization.
• Solid track record in leading cross-functional teams and projects and successfully delivering results.
• Green Belt certification (one which required successful implementation of a process related project that solved a business problem/improved business performance); OR demonstrated completion of 3 Lean/Six Sigma projects.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner [optional].
• 2 or more years of experience in P&C.
• Certified Lean Six Sigma Black Belt.
• Excellent communication skills, written and oral.
• Experience in developing and delivering executive level presentations.
• Experience in leading and facilitating executive stakeholder discussions, driving clarity, building solutions, and executing actions.
• Demonstrated experience in leading continuous improvement efforts utilizing lean six sigma tools/methodology in other industries (i.e. manufacturing, healthcare…)
• Demonstrated ability in leading large scope, high complexity improvement projects that span across multiple business units.
• Demonstrated ability to engage and collaborate across varying levels of leadership and stakeholders (front line staff to EMG).
• US military experience through military service or a military spouse/domestic partner.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $138,230 - $248,810.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.