Product Designer

Meet Upside:

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. Our mission, values, and commitment to inclusivity guide our team of more than 300 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. You’ll join a Team whose experience hails from places such as Google, Uber, Amazon, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists.

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding was raised in March 2022 and led by General Catalyst at a $1.5 billion valuation. Other investors include Bessemer Ventures and Formation8.

Meet the Design Team:

The Design team at Upside works to craft simple and impactful experiences supporting both our consumer and merchant audiences. We strive to understand our users’ needs and their behaviors to drive user-centric decision-making and strategy across the business. This is a wonderful opportunity to contribute and craft the Design and Research practice for an early, growing team!

About the job:

In this highly-collaborative role, you’ll partner with Product Management and Engineering to design and ship experiences. You’ll wireframe, design experiments, interview users, pitch solutions, iterate on feedback, and support Engineering when it’s time to build. This role reports to the Product Design Lead and you’ll partner together to optimize our process, tools, and shape the design culture at Upside.

What you'll do:

• Design and ship features across our B2C consumer experience (mobile app, dotcom, emails, push communications) and B2B merchant experience (dashboard, email, mailers)
• Apply data and analytics to craft the information gathered into visually engaging designs
• Work on a variety of product design projects for a product-driven company that’s driving real impact to merchants and consumers
• Work with product managers to take abstract business and customer problems and design experiments and user experiences to solve those problems
• Explore concepts, optimize processes and tools, iterate on feedback, and narrow to the best solution while maintaining momentum
• Conduct user research, qualitative and quantitative, to understand Upside users and gather feedback on designs
• Collaborate with engineering to implement your designs to develop production software that is used by millions of consumers and thousands of merchants representing tens of thousands of store locations
• Be the owner and advocate for the experience of Upside merchants and consumers

What you need:

• 5-8 years of product design experience
• Expertise in developing and conveying ideas clearly in written and visual format, such as making business concepts and data visually engaging through the use of color, typography, images, infographics, and animation
• A user-centric mindset with experience with consumer mobile app design
• Experience prototyping, working on flows, and a focus on human insights.
• Ability to design within constraints (business, product, engineering, timeline)
• Eagerness to research and be with your users
• Proficiency in Figma
• Attention to detail — every decision matters!
• Excellent at meeting deadlines with the ability to prioritize projects concurrently
• Ability to work collaboratively with people from all subject areas and levels

Bonus!

• You have experience working with Design Systems
• You have experience with two-sided marketplace business
• You have experience with the visualization of data and analytics

The fine print:

• Notice to recruiters and placement agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here. Come join us!