Product Designer

100% Remote (ANYWHERE IN NORTH AMERICA)
About Us
At MaestroQA, we believe the quality of your customer experience (CX) defines the quality of your brand ...and so do our clients. From Etsy to Mailchimp, Peloton, Zendesk, and more- we're on a mission to create amazing customer experiences globally.
MaestroQA is a modern QA software that powers customer loyalty. We arm customer service teams with the tools, data, and coaching to transform customer voices into impact-driven business insights.
We're 70+ employees, growing 100%+ annually, and only scratching the surface of our potential. We recently raised a Series A to help us accelerate our growth. Join us in building the future of CX, we're just getting started.
Our Values
At MaestroQA, our values drive how we work, who we hire, and whether (or not) you'll love working at MaestroQA. Before exploring this opportunity, let's explore shared values:
We pair authentic passion with treating each person like owners.
We pair structured decision making with socratic debate.
We pair personal evolution with team evolution and strive to always be evolving.
Sound like you? This could be the home you've been looking for... (we've been looking for you too!)
You + This Opportunity
As a Senior Product Designer for MaestroQA, you'll design elegant, intuitive software that improves Customer Experience team workflows for some of the largest brands in the world . You will work alongside product managers and engineers to discover and analyze insights from users, iteratively refine and usability test your designs, and ensure that the right solution is built to meet the needs of the customer.
Designing a great user experience requires someone that is a strong communicator and facilitator to extract the best ideas. At MaestroQA we expect a humble yet confident approach to design.
Things you might work on....

• Simplifying complex workflows used to grade, analyze, and improve the performance of hundreds of Customer Experience associates across thousands of support tickets.
• An analytics suite that puts data at the fingertips of our users so that they can understand insights without ever having to ask a question.
• An AI-driven approach to prioritizing the most important content to review, so that MaestroQA users can quickly identify business insights and make substantive improvements to their own organizations.

We're looking for people with...

• 5+ years of experience as a product designer for software with a record of successfully conducting product discovery, and iterating on solution prototypes.
• 3+ years of experience designing the software UI of enterprise-level B2B or B2C applications that support users who are performing complex workflows.

• 3+ years experience as an embedded designer in cross-functional teams successfully taking your early concepts through to released products.

• Holder of a degree or certification in design, human-computer interaction, software engineering; or have equivalent training in product design and user experience principles and methods.
• Owner of an online portfolio that represents your (non-confidential) work including an example of a product design flow.

Even Better If You...

• Have experience using Figma.
• Have experience in designing user interfaces for reporting and analytics.
• Have experience with HTML/CSS/JavaScript and related coding frameworks
• Work independently yet collaboratively, are a self-starter, and take proactive ownership of projects and tasks.
• Leverage established best practices where relevant, but can customize or invent new approaches when needed.
• Enjoy meeting users of your products to discover insights and refine your designs.
• Demonstrate exceptional craftsmanship in your design deliverables
• Demonstrate exceptional verbal, visual, and written communication skills.

Feel like you're not checking all the boxes? We highly encourage you to apply anyway. Sometimes the best opportunities are the ones we self-select out of. Take the leap!
Our Benefits
At Maestro, we truly value the diversity of thought, perspectives and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide ranging identities, embracing a culture of belonging, and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.
We offer competitive salaries, stock options, benefits, and more! The biggest perk by far is stepping into a ground-floor opportunity and getting to actually build the roller coaster.

• Location: Remote (anywhere in North America)
• Equity: Company Equity (We recently raised a Series A!)
• Benefits: Medical, Vision, & Dental Coverage
• Retirement: 401K & Retirement Planning
• Time Off: Unlimited PTO & 9+ Paid Holidays
• Team: Values-driven and collaborative team