Product Expert – Customs and Entry Management

Altana is the network for trusted trade empowering a new era of global commerce by uniting businesses and governments on an AI-powered platform to build a more resilient and secure global supply chain. Enterprises like Boston Scientific General Atomics and L.L.Bean use Altana to map and manage their multi-tier value chains. Logistics leaders like UPS and Maersk use Altana to help customers reduce risk and prevent delays. And governments across the U.S. and its allies use Altana to prevent supply chain disruptions and protect national security.

We are a team of ambitious mission-driven engineers data scientists and domain experts. If you are passionate about solving complex real-world problems with global impact we want you to join us.

Altana’s mission is to fix globalization.  Customs is one of the most consequential — and most underserved — workflows in globalization and global trade. It is where many globalization regulations are implemented and provides an avenue to create a safer more compliant and more trustworthy integration of the global economy.  Importers struggle to navigate these regulations especially as they apply to supply chains and traditional systems break down in the face of network shaped regulation.  Importers overpay duties or misfile. Brokers manually rekey data that already exists in commercial invoices. CF-28s and CF-29s trigger scrambles that should be routine. Repetitive work adds up because the repeatable parts are never captured.  And the relationship between filers importers and CBP remains largely adversarial — transactional by design — when it could be something far more collaborative and efficient.

It doesn't have to be this way.

Altana's Product Passports represent a fundamentally different model: one where enterprises proactively share structured verified supply chain data with their brokers and government regulators — not in response to a request but as a foundation for trust. Imagine a world where an importer's HTS classifications valuation methodologies supplier relationships and country-of-origin evidence are continuously maintained and mutually visible — so that when a shipment arrives the question isn't "prove it" but "confirmed." Where a CF-28 becomes a conversation between parties who already share context not a scramble to reconstruct a paper trail. Where trusted traders earn expedited treatment not because they filled out a form once but because their supply chain data speaks for itself continuously.

As a Product Expert for Customs & Entry Management you will be the domain authority who helps Altana build this future. You've lived the current world as a licensed customs broker — filing entries managing post-entry audits responding to CF-28s and CF-29s and hunting for every compliant dollar of duty savings on behalf of your clients. You know exactly where the system breaks down. Now you're ready to stop working around those limitations and build the solution.

You will work at the intersection of deep customs expertise product strategy and modern AI tooling — translating what you know about how trade compliance actually works into product experiences that feel like a revelation to the brokers importers and trade teams who use them every day.

• Own the product vision for how Altana's Product Passports represent customs connect enterprises their licensed brokers and government regulators into a continuous collaborative compliance model — replacing the adversarial document-on-demand dynamic that defines customs today.
• Define how brokers participate in the Product Passport ecosystem: contributing validated entry data maintaining classification and valuation histories and building a shared evidentiary record that makes post-entry scrutiny faster and less disruptive for everyone.
• Design the workflows that allow trusted traders and their brokers to proactively share supply chain visibility with CBP — so that expedited clearance is earned through transparency not just paperwork.

• Own the product vision for customs entry workflows — from pre-arrival classification and valuation through post-entry amendment protest and audit response.
• Identify where manual error-prone processes (data re-entry valuation deductions HTS classification) can be automated validated or eliminated entirely.
• Build the case — with data customer evidence and working prototypes — for prioritizing the problems that matter most.
• Move from transactional responsive processes to proactive continuous compliance.

• Translate your firsthand experience with entry filing prior disclosures CF-28/CF-29 responses and reconciliation into concrete product features your engineering partners can build.
• Define how Altana captures and applies customs logic to generate entries automatically from commercial documents in the most compliant manner.
• Serve as the internal authority on CBP regulations ACE workflows and trade agreement rules of origin keeping product decisions grounded in compliance reality.

• Use AI tools to prototype workflows generate explanations and rapidly test ideas with customers and engineers alike — before a single line of production code is written.
• Think creatively about where AI can eliminate friction in the entry lifecycle: extracting structured data from commercial invoices flagging valuation discrepancies recommending HTS codes or drafting audit responses.
• Champion a culture of "show don't tell" — use demos mockups and AI-assisted visualizations to align stakeholders and accelerate decision-making.

• Engage directly with licensed customs brokers importers and freight forwarders to deeply understand their workflows pain points and workarounds.
• Work with government-facing product teams to ensure the importer/broker experience is designed as the complement to CBP's enforcement and facilitation tools.
• Collaborate with engineering on API design and data schemas that connect broker platforms ACE and Altana's network in ways that feel seamless — not like an integration project.

You know customs from the inside. You have held a U.S. Customs Broker License and spent at least 5 years in the trenches — filing entries managing complex audits responding to CF-28s and CF-29s and advising importers on how to structure transactions to minimize duty liability compliantly. You've read a commercial invoice and immediately spotted a dutiable assist or a misapplied incoterm.

You're a systems thinker. You don't just know the rules — you understand why the system works the way it does where it breaks down and what a genuinely better version would look like. You're frustrated by friction that has been normalized and energized by the opportunity to fix it at scale.

You're tech-enabled and AI-curious. You don't need to write code but you're comfortable talking to engineers about data structures and API design. You use AI tools actively in your own work — to draft prototype analyze and explain. You're excited about what automation and machine learning make possible in trade compliance and you know enough about the domain to separate real opportunity from hype.

You communicate with clarity and conviction. You can explain a complex valuation methodology to an engineer who has never filed an entry and explain an API integration to a broker who has never written a line of code. You write clearly prototype quickly and bring people along.

You're a builder not just an advisor. You're ready to move from identifying problems to owning their solution. You want your fingerprints on a product that changes how customs compliance works — not just a deck that describes it.

• Active U.S. Customs Broker License (required)
• 5+ years of hands-on customs brokerage or trade compliance experience including entry filing post-entry work and importer audit support
• Familiarity with ACE broker management platforms and EDI/ABI filing infrastructure
• Working knowledge of customs valuation (transaction value non-dutiable deductions assists related-party adjustments) HTS classification and rules of origin
• Experience with C-TPAT trade agreement programs (USMCA GSP) or other trusted trader / duty preference programs is a plus
• Prior product management business analysis or trade technology experience is a strong plus — but domain depth is the priority

$200000 - $250000 USD

The salary range to the extent specified for this role is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors including but not limited to work experience education and/or training critical skills and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally Altana offers top-tier benefits for full-time employees including:

• Flexible Time Off: Altana operates with a Flexible Time Off (FTO) policy that gives you agency over your own time off so you can maximize your work-life balance.
• Parental Leave: We offer industry leading Paid Parental Leave (PPL) providing 14 weeks of leave for non-birthing adoptive and foster parents and up to 26 weeks of leave for birthing parents all paid at 100% of your base salary.
• Health Benefits: We have a full suite of medical vision and dental benefits with generous employer contributions designed to give you flexibility and choice for your individual health situation. Our high deductible health plan is 100% employer paid for employees and supplemented with an employer contribution to your Health Savings Account (HSA). There is also a Flexible Spending Account (FSA) option.
• Supplemental Benefits: Altana provides life short- and long-term disability and AD&D insurance coverage all at no cost to you so you know that you and your loved ones are covered in case of an emergency.
• 401(k) Savings: Save for and invest in your future using our Guideline 401(k) retirement savings program.
• Commuter Benefits: Save money on your commute by setting aside pre-tax funds for public transit or parking!
• Wellness: Because we value mental and emotional health every Altana employee has access to a free premium subscription to Calm the #1 app for meditation sleep and mindfulness.
• Pet Insurance: Pets are family too! Keep them healthy with Wishbone insurance and/or our Total Pet vet service and telehealth discount plan.
• Employee Assistance Program: Free access to confidential personal support.
• Dependent Care FSA: You will have access to a Dependent Care FSA which allows you to set aside pre-tax funds for childcare expenses.

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

What We Do

Altana is the world's product network empowering a new era of global commerce by uniting businesses and governments on a trusted AI-powered platform to build a safer more resilient supply chain. The United States and allied governments use Altana’s product network to enforce tariffs and manage their borders. Five of the world’s 10 largest logistics providers use Altana to efficiently manage cross-border trade and 140 million buyer-supplier connections are managed on the network.

Why Work With Us

Altana provides competitive base salaries full global benefits including a 100% employer-paid plan and tax-advantaged HSA and FSA options in the US. Plus we provide a generous PTO policy annual stipends for wellness and learning and development equity program and up to 26 weeks of fully paid parental leave

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