Product Line Manager, Personal Lines

About the Role

The Line of Business Product Manager for Personal Lines Insurance, will be responsible for shaping the strategic direction of our insurance products, owning the product P&L, and identifying and addressing future challenges in the market. This role will have a nationwide scope, encompassing all countrywide changes and analyses for our personal lines’ insurance products. Ideal candidate will lead a cross-functional team to drive product innovation, improve customer experience, and achieve business objectives.

Responsibilities and Duties

• P&L Ownership and Strategic Planning:
  • Own the product P&L, including pricing strategy, revenue growth, and cost management.
  • Monitor the portfolio performance to identify and address any profit challenges
  • Utilize product experience, industry knowledge and competitor assessments, assist in the development of business segment strategies, appetite expansion and product enhancements.
  • Define the product roadmap and prioritize initiatives based on market research, customer feedback, and business goals.

• Rating, Underwriting, Coverages, and Policy Contracts:
  • Work closely with the underwriting and actuarial teams to develop and implement effective rating and underwriting strategies.
  • Ensure a thorough understanding and ownership of insurance coverages, policy contracts, and claims processes.
  • Align pricing and underwriting actions with market conditions and business objectives.

• Nationwide Analyses:
  • Utilize data analytics to inform product strategy, pricing decisions, and performance evaluation.
  • Lead the implementation of all countrywide changes for personal lines insurance products.
  • Conduct comprehensive analyses of product performance, market trends, and competitive positioning on a nationwide scale.

• Risk Management:
  • Identify potential risks and hurdles in the market, such as regulatory changes, economic shifts, and technological disruptions.
  • Develop risk mitigation strategies and contingency plans to ensure business continuity.
  • Stay informed about changes in insurance regulations and ensure proactive compliance.

• Customer Focus:
  • Champion the voice of the customer, ensuring products meet and exceed customer expectations.
  • Conduct market research, customer surveys, and focus groups to gather insights and validate product concepts.
  • Enhance customer experience through innovative product features, services, and digital solutions.

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• Partnership:
  
  • Partner with and guide as needed, Regional Product Managers and Underwriting Managers, fostering a collaborative and high-performance culture.
  • Drive cross-functional alignment and collaboration to achieve product objectives.

​​​​​​​​​​​​​​Qualifications and Skills

• Bachelor's degree in Business, Actuarial Science, Finance, or a related field; MBA or advanced degree preferred.
• 10+ years of experience in product management, preferably in the insurance industry.
• Proven track record of successfully developing and managing insurance products, with a focus on personal lines insurance.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Demonstrated ability to present complex information to senior management in a clear and impactful way.
• Knowledge of regulatory requirements and industry standards in insurance.
• Exceptional execution and project management skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.