Product Management Sr. Analyst - Hybrid

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

Agile Product Management serves as the internal voice of the customer. Defines system features and participates in validation. Must be aware of other work being completed within the Portfolio so that they can help teams proactively manage risks and dependencies. The incumbent provides advanced professional input to complex assignments/projects. Supports and provides direction to more junior professionals. Works autonomously, only requiring "expert" level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends.

• Assisting and collaborating with Product Owners to document requirements and help with delivery.
• Coordinate cross-functional team members' activities to ensure that designated projects and relevant tasks are completed on time to support the project team's efforts.
• Gather and analyze data, develop queries, document necessary requirements, track action items via a project plan, and provide status reports. Ensure proper processes are met and documented by responsible team and business lead.
• Responsible for timely completion of initiatives and communicating with leadership on roadblocks and changing priorities.
• Optimize results within acceptable product scope and time constraints. Partner with cross-functional project teams to assess status, support escalated issues as they arise and drive the resolution of product impediments.
• Act as liaison between business and technology to execute portfolio level initiatives, resolve issues, monitor KPI results and provide leadership status updates.
• Understanding of trends and metrics associated with your product/capability area.
• Leverage data to come up with new opportunities for product improvement.
• Work with business and technology partners to understand our customers' needs to meet business objectives and to improve customer satisfaction/NPS.
• Partner with technology and analytics teams to develop new data sources for KPI's currently not in place.

Skills

• 1-3 years relevant experience; i.e., business analysis and/or technology development
• Experience working in an agile environment preferred
• PC skills including knowledge of Microsoft Office, Agile tools (Jira, Rally), Business Process Modeling tools
• Ability to handle analysis from issue identification to proposal of potential solutions
• Strong business and organizational skills
• Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines.
• Excellent technical, analytical, presentation skills and communication skills required.
• Ability to effectively operate within a fast pace, dynamic organization
• Ability to influence and build strong relationship across the organization
• Proven ability to work in a team environment

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.