Product Manager 2

Microsoft 365 is a key part of the company's cloud strategy and overall mission of empowering people and organizations to achieve more. As part of the customer journey to the cloud there are times when they need to reach out to seek help from Microsoft and that's where our team steps in to make sure that the customer support experience is best in class. Our team is responsible for the entire admin and support ecosystem starting from support.microsoft.com, support entry point experience, AI driven self-help, support agent tooling, diagnostics and making sure telemetry is readily available to all of engineering to continuously drive product improvements. Our team is full of people who have truly embraced a growth mindset, are not afraid to make mistakes, believe in doing and are obsessed about providing our customers the best support experience possible.
The E+D Product Management (PM) team is looking for an innovative, collaborative PM capable of owning features and strategies that drive discontinuous change in our customer satisfaction. Key areas of ownership include building and scaling out an extensible support platform that empowers engineers to efficiently resolve customer issues, driving innovative features to measurably impact customer satisfaction across the most complex segments of customers. This is a huge after with lots of room for creativity, exploration and hacking. Our PM teams have expansive charters and very broad influence. If you are looking for high impact, grow a ton, and have fun doing it, you are the right person for the job.
As part of the team you will be expected to collaborate and drive efforts across multiple engineering managers and organizations; success will be through developing breakthrough ideas from start to finish with measurable and positive impact. In addition, we are also looking for a PM with strong user experience design skills to combine thought into design and workflow mocks.ResponsibilitiesKey areas of ownership include building and scaling out an extensible support platform that empowers engineers to efficiently resolve customer issues, driving innovative features to measurably impact customer satisfaction across the most complex segments of customers. This is a huge after with lots of room for creativity, exploration and hacking. Our PM teams have expansive charters and very broad influence. If you are looking to make a big impact, grow a ton, and have fun doing it, you are the right person for the job.
As part of the team you will be expected to collaboration and drive efforts across multiple engineering managers and organizations; success will be through developing breakthrough ideas from start to finish with measurable and positive impact.QualificationsBasic Requirements: • 2+ years of industry experience in Product Management and User Experience design• Proven track record of going technically deep and delivering cloud scale technologies• Demonstrated ability to use data to influence & drive decisions• UI Design skills
Additional Requirements:• Customer focus and past experience working with customers (internal or external)• Ability to negotiate and collaborate across groups to achieve customer success • Analytical skills to drive data driven decisions• Drive to continuously learn and build new skills rapidly
Product Management IC3 - The typical base pay range for this role across the U.S. is USD $94,300 - $182,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $120,900 - $198,600 per year.
Microsoft has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets (see below). The range above reflects the potential base pay across the U.S. for this role (except as noted below); the applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. Individual base pay depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time.
At Microsoft certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. Benefits/perks listed here may vary depending on the nature of employment with Microsoft and the country work location. U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive up to 10 paid holidays, accrue up to 15 paid vacation days, and receive up to 80 hours paid sick time (front-loaded) per calendar year.
Our commitment to pay equity
We are committed to the principle of pay equity - paying employees equitably for substantially similar work. To learn more about pay equity and our other commitments to increase representation and strengthen our culture of inclusion, check out our annual Diversity & Inclusion Report. ( https://www.microsoft.com/en-us/diversity/inside-microsoft/annual-report)
Understanding roles at Microsoft
The top of this page displays the role for which the base pay ranges apply - Product Management IC3.
The way we define roles includes two things: discipline (the type of work) and career stage (scope and complexity). The career stage has two parts - the first identifies whether the role is a manager (M), an individual contributor (IC), an admin-technician-retail (ATR) job, or an intern. The second part identifies the relative seniority of the role - a higher number (or later letter alphabetically in the case of ATR) indicates greater scope and complexity.
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