Product Manager, Account Growth (Remote Positions Available)

As Product Manager, Account Growth, you will be responsible for developing and executing strategies to penetrate and expand accounts, including the evolution of our tiered plans/packages, currently consisting of Essential and Premium offerings, as well as their associated features, services, and pricing. In addition, you will contribute to the ongoing development and maintenance of Fictiv’s customer-facing platform, a manufacturing execution solution that interfaces with Fictiv manufacturing operations teams and suppliers in Fictiv’s growing global manufacturing partner network.

You will report to a Group Product Manager.

• Contribute to the overall strategy and roadmap for B2B customer account growth, focusing on increasing penetration and expanding existing customer relationships.
• Responsible for delivering an amazing experience to our customers from initial signup, team collaboration, design feedback, quotation, and purchase through order fulfillment on app.fictiv.com.
• Conduct market research, competitive analysis, and customer insights to identify opportunities for enhancing our tiered plans/packages and aligning them with customer needs and market trends.
• Understand the customer pain, root out friction to deliver our service to them that solves that pain, and help them bring hardware products to market faster.
• Collaborate closely with cross-functional teams, including Sales and Marketing, to gather input and feedback, and ensure alignment on account growth strategies.
• Drive experiments, features, and services for product-lead account growth and marketing investments, ensuring we continually hone our user journey to drive account penetration and expansion.
• Define and prioritize product features, enhancements, and pricing structures that drive customer adoption, usage, and account expansion.
• Partner with Engineering and Design teams in achieving successful outcomes by clearly communicating business needs, requirements, prioritizing backlogs, and removing friction from the product development process.
• Collaborate with Engineering and Design teams to develop detailed product requirements, wireframes, and prototypes that effectively communicate the desired account growth initiatives.
• Drive the product development process from concept to launch, working closely with Engineering and other stakeholders to ensure timely and successful delivery.
• Monitor product performance, track key metrics, and gather customer feedback to continuously iterate and improve the account growth offerings.
• Act as a subject matter expert on account growth initiatives, supporting Sales and Customer Success teams with product knowledge, training, and documentation.
• Create trust and transparency by communicating team progress and results to stakeholders; help the organization celebrate successes and learn from failures.
• Travel 5-10% annually in the U.S. for team meetings, research, and training.

Desired Traits

• 3+ years experience in software product management, product marketing, or similar roles, preferably in a B2B company.
• Understanding of the B2B customer lifecycle and experience in driving account growth strategies that utilize a membership or freemium business model.
• Success in managing complex products and developing business strategies that result in customer adoption, account growth, and customer satisfaction.
• Excellent analytical skills with the ability to gather and interpret data to drive informed product decisions.
• Strong communication and collaboration skills to work effectively with cross-functional teams and influence stakeholders at all levels.
• Track record of successfully leading teams and influencing without authority.

• Competitive medical, dental, and vision insurance
• 401K plan
• Monthly Virtual Work stipend for things like food, internet, travel, pet care, health and wellness
• Annual Education stipend
• Parental leave programs 
• Paid volunteer days
• Onboarding setup, including: standing desk, laptop, monitor, and chair, and a stipend for additional items such as headphones, blue light glasses, or any other ergonomic supplies you may want or need
• And much, much more!

Fictiv is continuing to expand our remote US workforce. Recent hires include professionals located in:

Arizona (AZ), California (CA), District of Columbia, (DC), Delaware (DE), Florida (FL), Georgia (GA), Hawaii (HI), Iowa (IA), Illinois (IL), Indiana (IN), Kansas (KS), Massachusetts (MA), Maryland (MD), Michigan (MI), Minnesota (MN), Missouri (MO), North Carolina (NC), New Hampshire (NH), New Jersey (NJ), Nevada (NV), Ohio (OH), Oregon (OR), South Carolina (SC), Texas (TX), Tennessee (TN), Utah (UT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY)

Interested in learning more?  We look forward to hearing from you soon.