Product Manager - App Platform

PagerDuty is seeking a Product Manager - App Platform to join our diverse customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster and those applications run reliably and autonomously in production. When the unexpected happens AI agents and automated remediation will resolve most issues—so human teams can focus on innovation not firefighting.

Our App Experience Platform team enables a scalable and consistent front-end web and mobile experience across PagerDuty’s Operations Cloud by leveraging consistent technology standards UI principles and best practices to deliver exceptional user experience. The platform will be used to create experiences for PagerDuty admins incident responders and stakeholders alike.

In this role you’ll work with UX design engineering and program management to accelerate product development in delivering a consistently outstanding user experience and make our product more broadly available.

Important note: While this role is posted as remote candidates who are located near one of our hub locations (San Francisco Atlanta or Toronto) will be given preference.

Key Responsibilities

• Work with product and UX design managers to deeply understand PagerDuty Operations Cloud functionality and customer journeys

• Partner with our apps and platform product teams to understand consolidate and prioritize their UX needs

• Deliver a powerful web and mobile user experience platform that empowers our app teams to deliver market-leading usability

• Guide Accessibility and FedRAMP compliance internationalization (i18n) and localization (l10n) programs to make our products available to more customers

• Develop and deliver on an integrated roadmap serving our business priorities and product team needs

Basic Qualifications

• 2+ years of product management experience in SaaS enterprise software or developer tools

• Familiarity with web and mobile application design and technical implementation

• Technical depth and communication skills to collaborate effectively with senior engineers

• Proven success in high-velocity product teams delivering customer value through iteration and tight feedback loops

• Proficiency with analytics tools and a track record of data-driven decision-making

• Ability to communicate clearly with customers and internal stakeholders across product and go-to-market

• Strong customer empathy and a curiosity-driven approach to learning their needs

• Ability to lead through influence and drive outcomes across teams

• Excellent collaboration and communication skills; able to make complex highly technical topics easy to understand

Preferred Qualifications

• Bachelor’s degree or higher in Engineering Computer Science a related technical field or equivalent practical experience (e.g. software engineering)

• Strong understanding of incident response and DevOps workflows

• Ideally located near a PagerDuty office: Toronto (Canada) Lisbon (Portugal) Atlanta GA (USA) or San Francisco CA (USA)

The base salary range for this position is 124000 - 187000 CAD. This role may also be eligible for bonus commission equity and/or benefits.

Our base salary ranges are determined by role level and location. The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range we determine pay for an individual based on a number of factors including market location job-related knowledge skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process.