Product Manager, Billing & Reconciliation

We are seeking a highly motivated and experienced Product Manager to lead the development and management of our billing systems for Synctera. This individual will be responsible for owning the end-to-end product lifecycle for billing as well as for Synctera’s reconciliation product, from initial concept to launch and ongoing maintenance.

In this position, you will develop and execute a growth strategy, drive business performance, and work with cross-functional teams to drive alignment in the product strategy and platform shared components. 

Our dream candidate is a user obsessed, enthusiastic team player who enjoys working closely with other product managers, designers and developers, and is eager to help solve a range of wicked problems. We’re searching for someone with great talent, super attitude, and a passion to help drive change in financial services.

• Develop and execute a product roadmap for billing and reconciliation including feature prioritization and requirements gathering
• Work closely with the sales, marketing, data analytics and data science teams to ensure that reconciliation features align with business objectives
• Stay up-to-date on industry developments and competitor activity, identifying opportunities for innovation and differentiation
• Work closely with the Synctera product development team to define vision and strategies for the efficiencies in the operational processes and create product roadmaps to execute those strategies
• Gather requirements, capture user stories and create specifications for stakeholders and the development team
• Make decisions on the development team’s priorities to deliver projects with the highest impact in coordination with the product leadership team
• Map out the minimum viable product; coordinate resources to successfully launch products and measure core success metrics to continually iterate and improve future phases
• Work as Scrum Master and lead daily scrums with the team or work closely with other product managers to surface missing platform features
• Evaluate business risk
• Develop staff competencies
• Drive the full deployment of our products, process leveraging customer and market insights ensuring competitive positioning aligned with the business roadmap

What you'll bring

Must Have:

• 3+ years of experience in product management, with focus on billing systems and/or reconciliation 
• Strong understanding of payment processing, invoicing, and recurring billing
• Experience leading cross-functional teams and working with engineering and design teams
• Excellent communication and presentation skills, with the ability to convey complex concepts clearly and persuasively
• Strong analytical skills and experience using data to inform product decisions
• Familiarity with agile development methodologies
• Strong problem-solving skills and ability to think creatively 
• Strong analysis skills; you are superb at breaking down problems into logical steps
• Strong data-driven approach in decision making (via KPIs and metrics)
• Ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment
• Agile scrum master experience
• Superb communication skills (we emphasize team collaboration); can convey technical concepts to non-technical people as well as turn non-technical requirements into technical specifications
• Ability to think through problems and develop solutions quickly as a phenomenal problem solver
• Results-oriented; someone who knows how to get the job done regardless of circumstance
• Team player who loves to collaborate and bounce ideas off others; you understand that giving/receiving feedback is crucial in your development and growth
• Experience in bank accounting and AR/AP processing

Nice to Have:

• Solid technical background; experience with working on systems that process imperfect data
• Solid understanding of Meta processes to support the business
• Experience working with banking and financial services
• Understand methodology behind creating amazing user workflows
• Solid understanding of a marketplace application and life-cycle needs of different type of market participants
• Ability to lead design thinking workshops
• Solid understanding of banking and payments
• Good eye for UI/UX design
• B2B experience
• Experience with U.S. banking regulations and banking processes
• Experience working within a startup environment

Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera.

• 100% employer paid medical, dental, and vision benefits for US and Canadian employees and dependents 
• Employer contribution to HSA for US employees 
• Annual HCSA and generous extended health care coverage for Canadian employees and dependents 
• 401(k) for US employees and RRSP for Canadian employees
• Mental health resources available for all employees 
• Unlimited paid time off 
• Generous paid new parent leave program 
• Home office setup stipend 
• Stock options program for all employees 
• Growth potential and opportunity to have a significant impact at an early stage of our company's journey
• Working with a team of rockstars (+ a monthly happy hour with the team!)

To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes.

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