Account Manager Marketplace Delivery Partnerships

• Marketplace Partnership Management: Serve as the primary point of contact for all third-party marketplace delivery partners (e.g. Instacart DoorDash) cultivating strong relationships addressing operational and considered needs and identifying opportunities for mutual growth. As well as developing and implementing market growth strategies in partnership with senior leadership.
• Marketplace Expertise: Develop deep subject matter expertise in partner platform capabilities integrations between the partners and ADUSA systems/processes functionality promotional tools merchandising levers and performance metrics to advise internal teams and improve collaboration and outcomes.
• Brand Alignment & Advocacy: Function as a liaison between marketplace partners and our five grocery brands ensuring initiatives align with brand objectives digital strategies and customer expectations.
• Marketing & Merchandising Execution: Collaborate with internal marketing merchandising and loyalty teams to coordinate and optimize campaigns promotions and placements on partner platforms that drive traffic conversion and sales.
• Performance Oversight: Monitor marketplace delivery performance and customer experience resolve issues in collaboration with partners and implement solutions that uphold operational excellence and brand standards.
• Planning & Growth Enablement: Support initiatives and contribute planning which aligns marketplace capabilities with business goals focusing on increasing market share expanding reach improving ROI and delivering omnichannel value.
• Business Reviews & Performance Management: Lead business reviews and present strategic recommendations with marketplace partners and internal stakeholders presenting data-driven insights identifying risks and recommending optimizations.
• Contract Management and Negotiation: Own contract negotiations and ensure compliance with SLAs(managing partnership contracts ensuring terms align with business objectives and enforcing adherence to service level agreements (SLAs) to maintain high standards of performance and accountability)
• Data-Driven Insights: Collaborate with our Data and Analytics team to identify trends generate actionable recommendations and support decision-making to drive success.
• Strong Organizational and Presentation Skills: Maintain excellent organizational practices to manage multiple priorities meet deadlines and create impactful presentations that clearly communicate data insights and recommendations to internal and external stakeholders.
• Effective Team Contributor: Contribute to a Last Mile Solutions department that demonstrates partnership behaviors builds cross-functional connections develops industry-leading expertise puts development front and center and fosters a culture of belonging.

• Bachelor's degree or equivalent experience in business marketing supply chain or a related field.
• 5-7 years of experience in a retail eCommerce or FMCG environment.
• Demonstrated ability to manage vendor or partner relationships with measurable outcomes.
• Effective communication and interpersonal skills with the ability to collaborate across functions.
• Analytical mindset with experience using data to inform decisions and drive performance.
• Ability to manage multiple priorities in a fast-paced dynamic environment.

• Experience working with GIG Economy platforms or third-party marketplaces (e.g. Instacart DoorDashUber).
• Familiarity with digital commerce trends platform integrations and merchandising tools.
• Experience supporting contract negotiations or managing service level agreements (SLAs).
• Understanding of key financial metrics and their application in business decision-making.
• Experience leading cross-functional initiatives or projects in a matrixed organization

What We Do

Ahold Delhaize USA a division of global food retailer Ahold Delhaize is part of the U.S. family of brands which includes five leading omnichannel grocery brands – Food Lion Giant Food The GIANT Company Hannaford and Stop & Shop. Our associates support the brands with a wide range of services including Finance Legal Sustainability Commercial Digital and E-commerce Technology and more. Our team includes some of the best and brightest talent from a variety of backgrounds ranging from decades-long careers in retail to fresh perspectives from outside our industry. With a purpose-driven culture grounded in our values of courage care integrity teamwork and humor we are committed to fostering a culture of belonging where everyone is valued. Our team shares a common motivation to drive change take ownership and enable the brands we support to nourish their customers and communities. We thrive on supporting great local grocery brands and their strategies. As part of the largest grocery retail group on the East Coast we understand our vital role in enabling healthier people and a healthier planet and have an ongoing commitment to driving sustainable change that leads to a thriving food system nourishes local communities and creates a better world.

Why Work With Us

We love fresh perspectives not just fresh produce. We believe that an inclusive workplace fosters creativity accelerates innovation and helps us create an even better product. At Ahold Delhaize USA you’ll find coworkers who are caring and committed and who focus on dreaming big and getting things done.

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