Product Manager, Growth Infrastructure and Analytics

In this role, you will be responsible for building the foundation for the growth of Motive and our customers. You and your development team will deliver the tools, frameworks, and processes that enable the Growth and Product teams to analyze customer behaviors, target specific segments with customized onboarding experiences, and manage holistic lifecycle messaging experiences that drive product engagement and increase acquisition, activation, and retention. You will collaborate closely with our Strategic Analytics, Marketing, Sales, and Enterprise Systems teams to ensure that our prospect, customer, and analytics data is comprehensive, coherent, and available across the entire business.

The ideal candidate has worked with integrating, maintaining, and scaling analytics, experimentation, and/or lead management solutions, with an orientation towards empowering other teams through technology and driving growth.

• Develop a vision, strategy, and roadmap for the data and tools necessary to drive growth for our customers and our business.
• Own our product analytics tools, ensuring the quality, consistency, and availability of data across the business.
• Work closely with design and engineering teams to build and integrate new tools and experiences for internal and external users.
• Evaluate and propose the purchase, integration, and use of 3rd party tools to power the growth and operations of the business.
• Develop a comprehensive understanding and data-informed mapping of our customer journeys, with a strategy to enable effective communication and engagement opportunities to increase conversion and retention.
• Drive engagement across the Product, Growth, Operations, and other internal teams on the use of our analytics, experimentation, messaging, and other tools.
• Partner with Sales, Marketing, Strategic Analytics, and our Enterprise Systems teams to ensure customer and lead data is available and leveraged across the business.
• Identify and pursue new opportunities within and adjacent to your role, to ensure the best for the business and our customers.

• 3+ years in a Product Management role.
• 5+ years of professional work experience with technical or analytical teams, in any capacity.
• Demonstrated ability to work across multiple teams to create alignment on a path forward and to drive changes across an organization.
• Outcome oriented mindset - you identify the goal to be achieved, and work back to ensure we can get there.
• Grit and adaptability - you thrive in uncertain situations, creating clarity where there had been confusion.
• Proven ability to work on highly technical projects.
• Experience building analytics, experimentation, or MarTech platforms is a plus.
• Analytics, Data Science, or past Growth Product or Marketing experience is a plus.