Product Manager, Inbox

Our Product team advocates for our local businesses, their customers, and our company. We use creativity, insights, and operational excellence to steer our product vision across Podium. As we scale, there’s plenty of space for you to grow alongside us and simplify life for millions of people and local businesses around the world in a team that always focuses on we, not I, and creates products that deliver real value.

As a Product Manager in the Communications pod, you will lead a cross functional team (engineering, design, research, marketing, etc.) focused on the Inbox, which is the focal point of our app. You’ll be responsible for setting the vision and strategy for how the Podium Inbox continues to evolve and become the primary hub for all of a local business’s communication. 

You will own high-visibility initiatives that drive the company’s long-term strategy and roadmap for new growth directions that introduce Podium to small and medium-sized local businesses all over the world. You will execute projects with engineers, designers, analysts, and marketers in a hyper-growth environment. The role requires a mix of analytical horsepower, relentless execution, and well-honed customer judgment. You will be responsible for delivering best in class experiences to acquire new users and convert them into loyal paying subscribers, driving both user and business wins while also building integrated ways that grow a multi-product portfolio at scale.

• Set the vision and strategy for the Podium Inbox and communicate clearly how it will support the overall product vision of helping local businesses win by powering and tracking all of their communication and contacts in one platform
• Consistently improve adoption and retention of Inbox features by new customers
• Partner with design and engineering teams to ship new, impactful changes, including preparing necessary technical specifications, coordinating development activity, and tracking the progress of in-flight projects
• Recognize gaps and drive projects with minimal guidance and focus on making a significant business impact
• Work closely with product marketing, customer support, sales, strategy and users to deeply understand, document, analyze, and synthesize user needs into product priorities, roadmap plans, and detailed specifications
• Process, review and interpret large bodies of qualitative and quantitative data to develop the right product experiences for our local businesses to find value quickly

• 2-3+ years of product management experience, with at least 2 years working in new products or startups
• 0 → 1 or founder mindset with a bias toward maximum ownership, action, and business impact in the shortest amount of time
• Willingness to roll up your sleeves and have resiliency
• Ability to analyze and use data to inform decisions
• Ability to collaborate and build trust with engineers, designers, data science, cross-functional teammates, and c-level executives
• Ability to communicate concisely and influence outcomes
• Passionate about talking to customers regularly
• Ability to think creatively and approach problems with system-level thinking
• Ability to independently initiate and drive projects to completion with minimal guidance and speed of execution
• Skilled in the creation of delightful, polished and performant products for customers in every market and on any device
• Hands on experience with software development, product design, interaction design, or marketing is a plus!
• Entrepreneurial background is a plus!

Podium is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and connected at work. A big part of that effort is our support for members and allies of internal groups like BIPOC at Podium, Pride at Podium (LGBTQ+), Women at Podium, and much more.

• Generous company paid individual medical, dental, & vision insurance coverage2
• Excellent opportunities for career growth
• 401k with a competitive matching contribution plan
• Unlimited paid time off (generous vacation policy)
• Market competitive total compensation package
• Company sponsored tech talks (technology and other relevant professional topics)
• If in Utah, a stellar onsite gym with local professional coaches, morning and night classes offered 
• Access to Snowbird lift tickets

At Podium, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that will help the local businesses and local communities we support thrive. Podium is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

Our Benefits: Podium is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Podium’s long-term success!