Product Manager - Merchant Experience

Meet Upside:

We created Upside to help communities thrive! Our retail technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick and mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cash back than any other product, and tens of thousands of brick and mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our local retailers, the consumers they serve, and towards important sustainability initiatives. Our mission, values, and commitment to inclusivity guide our team of more than 300 people worldwide, and the quality of our culture is reflected in the impact we’ve had on communities nationwide. You’ll join a Team whose experience hails from places such as Google, Uber, Amazon, Instacart, Capital One, and MasterCard with proven startup executives and venture capitalists.

Upside was named #2 on Deloitte's 2021 list of Fastest Growing 500 Tech Companies and  #308 in Inc.’s America’s fastest growing private companies of 2022. Upside’s Series D funding was raised in March 2022 and led by General Catalyst at a $1.5 billion valuation. Other investors include Bessemer Ventures and Formation8.

Meet the Product Team:

The Product team at Upside is composed of results-oriented individuals with a diverse set of experiences, all working diligently to ensure that our product delivers as much value as possible for our merchants and consumers. Whether partnering with Engineering, Design, Marketing, or Sales, the Product team is committed to taking an experiment oriented approach to guarantee that data drives decisions.

About the job:

Upside has over 27,000 merchants on the platform spanning gas stations, convenience stores, restaurants, and grocery stores! Having solidified our position in the fuel industry, we’re looking to take our fuel products to the next level. Upside is in search of a Product Manager to increase merchant retention and satisfaction through products and features that foster trust, educate, and prove the value that we deliver.

What you’ll do:

• Lead a cross-functional team of partners to set a product vision, define a roadmap, build and deliver products to 25,000+ merchants.
• Deeply understand the merchant needs by collaborating with our sales and account teams as well as with merchants directly.
• Level up the merchant experience through new tools and products to optimize satisfaction and retention.
• Work directly with our top merchants to understand how to improve our product and deliver additional value.
• Identify and lead new merchant and data integrations which can propel our product forward.

More specifically, you’ll:

• Partner with sales and accounts to drive adoption of Upside.
• Understand the market and competitive landscape to shape Upside's product path.
• Optimize the way we educate merchants on how the platform works and how we prioritize their success
• Own the end-to-end product experience for merchants, from sales to sign-up to launch.
• Segment merchants to deliver the right products to the right merchants (e.g., SMB, 
• mid-tier, high-end brands), including building the next versions of our merchant dashboard.
• Partner with Finance and Operations to ensure our billing process is accurate, seamless, and scalable.
• Collaborate with a dedicated engineering team to expand our merchant-focused features.
• Internalize and understand Upside's mission and strategies and apply them to the restaurant vertical.
• Partner with sales and accounts to drive adoption of Upside within restaurants.

What you need:

• 3-6 years of technical product management experience.
• BA/BS degree in a quantitative field or equivalent practical experience.
• Experience building B2B products in retail or ecommerce.
• Excellent problem-solving, analytical, and influencing skills, with proven ability to take initiative and build strong, productive relationships.
• Strong user empathy, with an ability to transform complex data and customer insights into product vision and a prioritized roadmap.
• Experience working in a metrics and experimentation driven organization.
• Experience partnering with cross-functional teams of across engineering, data science, design, sales, marketing, and operations deliver extraordinary products.
• Exceptional communication skills, both within your team, with leadership, and stakeholders.

The fine print

• Upside employees are currently working from home during the COVID-19 pandemic. Once it's safe to return to the office, this role will sit at our new office in The Domain on a hybrid basis throughout the week.
• Notice to recruiters and placement agencies: This is an in-house search. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

At Upside, we believe that diversity drives innovation. Our differences are what makes us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here, come join us!