The Product Manager leads strategy and lifecycle management for residential products focusing on value-added services to attract and retain customers.

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum a leader in the fast-paced world of connectivity and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives fuels businesses and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product commitment to our people and the connections we make in every community.
If you are resourceful collaborative team-oriented and passionate about delivering consistent excellence Optimum is the Company for you!
We are Optimum!
Job Summary
Optimum Communications Inc. (NYSE: OPTU) is one of the largest broadband communications providers in the United States delivering high-speed internet video mobile and voice services to approximately 4.4 million residential and business customers across 21 states. As a brand built for the future Optimum is committed to reimagining connectivity and delivering exceptional experiences through next-generation technology and customer-first innovation. The Company also operates Optimum Media an advanced advertising and data solutions business that enables local regional and national brands to reach audiences across screens with precision and scale. Additionally News 12 - its award-winning hyperlocal news network - provides trusted community-focused journalism across the tri-state area and beyond.
From multi-gig-speed broadband and ultra-HD video to digital advertising solutions local news and voice offerings we are making connections possible around the country --- to businesses to consumers to communities to schools to hospitals and everyone in between.
As a member of the Consumer Product Management team the Product Manager is responsible for leading the strategy lifecycle management and management of product operational issues for a subset of products within the residential product portfolio which includes broadband Internet service voice/home phone Wi-Fi video mobile and value- added services. This role is accountable for delivering comprehensive and innovative solutions that attract new customer relationships and retain our current subscribers.
Responsibilities
• Maximize the business value of the value- added services products and portfolio to grow new customer relationships and/or maintain existing customers. Position will have a focus on the company's service products including Total Care and Service Protection and launching new value-added services.• Provide business success by meeting user needs through the continual planning and execution of product solutions and have a market-driven focus to provide long-term sustainable and profitable business.• Serve as the customer advocate for both products and the organization to drive strategy and bring products to market with an effective product--market fit - - the right product delivered at the right time to the right customer.• Successfully deliver upon operational customer experience and financial KPIs and manage the lifecycle of product features.• Research technological developments and trends and competitor strengths and weaknesses.• Understand what the customer needs and how to create new products that meets those needs. Validates products through customer interviews prototypes and beta tests.• Partner with cross-functional teams to execute the operational details of each product launch/change identified in the project plan as defined in the launch process document.• Manage the relationship with a key vendor that provides device protection repair and technical support for personal electronics smart home devices and appliances.• Help identify potential communication challenges associated with Product initiatives to establish the appropriate messaging and ensure that Care Retail and Sales Reps are appropriately informed.
Qualifications
• Minimum of 5 years of product management consumer packaged goods brand management consumer services financial services cable telecom or technology experience managing complex strategic projects under minimal or no supervision• Bachelor's Degree or equivalent experience required MBA or relevant Master's Degree a plus• Engineering background and/or technical expertise in technology not required but appreciated• Advanced knowledge of business to consumer telecommunications products and technologies with product management and/or product development not required but appreciated• Exceptional interpersonal/people skills including verbal and written communications skills including listening and presentation skills• Experience with Broadband internet access products and services or smart home products and services a plus; solid understanding of broadband access technologies Wi-Fi and wireless technologies home automation/IoT or home security a plus• Strong analytical problem solving and time management skills• Demonstrated ability to facilitate communications and projects across cross functional teams• Experience in the lifecycle of development and customer experience• Ability to manage operating expenses against established budgets• Strong business acumen and knowledgeable across many functional areas including product management business development vendor relationship management product marketing and marketing• Strong understanding of business fundamentals of a product and market (like share gains profitability addressable market)• Proven ability to manage multiple projects and initiatives and work cross-functionally and across all levels of the organization• Experience managing a third-party partner a plus
• Familiarity with AI Tools and AI First mindset
At Optimum we're fueled by our four core pillars: Taking Ownership Upholding Transparency Creating Community and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration innovation and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence trustworthiness and thriving community and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career seize this opportunity today and join our winning team so together we'll shape the future of connectivity.
All job descriptions and required skills qualifications and responsibilities for a particular position are subject to modification by the Company from time to time in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting hiring and promoting qualified people of all backgrounds regardless of gender race color creed national origin religion age marital status pregnancy physical or mental disability sexual orientation gender identity military or veteran status or any other basis protected by federal state or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers professional or employment related information photos education information and/or protected classifications under federal and state law. This information is collected for employment purposes including identification work authorization FCRA-compliant background screening human resource administration and compliance with federal state and local law.
Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Pay is competitive and based on a number of job-related factors including skills and experience. The starting pay rate/range at time of hire for this position in the posted location $123379.00 - $176256.00 / year. The rate/range provided herein is the anticipated pay at the time of hire and does not reflect future job opportunity.
We appreciate your interest in this opportunity. Applicants must be authorized to work for ANY employer in the U.S. Please note that at this time we do not provide visa sponsorship for employment.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City