Product Operations Director

Why VillageMD?

VillageMD is changing the trajectory of healthcare by empowering primary care physicians to make informed decisions and engage patients in meaningful ways.  We work with thousands of clinicians and healthcare disruptors across the country to build and contribute to our platform to improve patient health while driving down the cost to deliver it.

We are a mission-oriented organization and are thrilled about the work that we do every day.  We’re transparent, collaborative, and relentless in pursuit of our mission, all while doing so with humility and a low ego.  We believe that diverse backgrounds and experiences create the best opportunity for innovation and the community that we are creating is greater than any individual.

We’ve built our technology using the best of cloud and open-source technologies to create an open, data-first platform that is enriched with analytical models and modernly connected to internal and external apps.  These apps drive clinical decision support, patient engagement, and other facilitators of innovative, information-enriched health experiences.

Could this be you? 

• Has a great sense of accomplishment through the success of users
• Enjoys knowing all the features of technology and what is coming out next
• Engage with leaders and end-users to research and gather feedback  
• Build a framework for training documentation for new feature releases
• Enjoys being on the "front lines" between users and tech
• Strongly commit to ensure things "simply work" for their intended purpose

How you can make a difference 

• Build out the vision and structure of an emerging Product Ops team.  
• Bring technology to life by closing the gap between makers and users of technology products
• Design processes with product, infrastructure and engineering teams
• Partner directly with end users (patients and internal constituents) to represent, address and resolve their needs
• Participate in feature design and work collaboratively with implementation, product management and engineers on execution 
• Build and modify internal tools and processes to promote efficiency & scalability across product & engineering

Skills for success 

• A real passion for making an impact in healthcare, specifically where technology meets care
• Natural ability to understand technology at a "super user plus" level and explain solutions to multiple audiences
• Strong sense of ownership and empowerment to drive cross-functional improvements for the user experience
• Bias for action, no task too small and getting stuff done attitude
• ERP/EHR implementation, Salesforce, SQL, Tableau, or other relevant technical skills
• Excellent communication skills - both written and verbal - with leaders, customers, and team members
• A talent for establishing and executing on a clear, concise vision
• A creative and open-minded approach to problem solving
• Orientation to detail and a commitment to excellence in technical pursuits
• A low ego and humility; an ability to gain trust by doing what you say you will do 

The following experience is relevant to us:

• 6+ years application support, product launch, implementation, system administration, or other related work  
• 4+ years’ experience working across multiple engineering teams 
• 3+ years leading, coaching and building product operations teams w/ an eye towards customer success
• Experience leading delivery, technology or support operations teams
• Ability to drive decision making on the focused product within team and amongst a wide set of constituents
• Experience building relationships throughout the org to ensure value is delivered for our patients, care teams and operational groups
• BS/MS in related fields 

For Colorado Residents only: The base compensation range for this role is $140,000 to $170,000. At VillageMD, compensation is based on several factors including but not limited to education, work experience, certifications, location, etc. This role may be eligible for annual/quarterly bonus incentives (if applicable), and the selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and access to a 401k plan with company match.

At VillageMD, we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at VillageMD are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.