Product Operations Manager

Calling all innovators - find your future at Fiserv.
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Product Operations Manager
We're looking for a talented Product Operations Manager to join the product team. The product operations team is the main point of contact between product managers and designers, BentoBox's internal teams, and our customers. This role combines product enablement, operational project management, data analysis, and product management functionality, and is a well-rounded introduction to the product management lifecycle. This individual will work with the product team to help understand user needs, investigate and analyze product usage, communicate with stakeholders, and build products that improve internal efficiency.
What You'll Do

• Product operations:
  
  • Work cross-functionally to help manage product rollouts
  • Help survey customers and set up user interviews, and help take notes and summarize learnings
  • Improve product team processes and ensure the team is effectively utilizing product tools
• Product analysis:
  
  • Summarize and report on trends and themes in feature requests, support tickets and customer churn reasons
  • Analyze product usage data and build dashboards to help the team make informed decisions
• Product enablement:
  
  • Respond to product questions coming from internal teams as well as customers in an external-facing capacity
  • Educate the sales and CS teams on new product functionality and provide support in more technical areas
• Product management:
  
  • QA new features or bug fixes, identify edge cases
  • Lead operationally-heavy product improvements and partnerships

What You'll Bring:

• Ability to understand technical concepts and work well with engineering
• Analytical skills and familiarity with analytics tools
• Excellent communication and presentation skills, accommodating both engineering and business stakeholders
• Desire to identify and implement process improvements
• Problem-solving mindset and ability to dig in to complex topics
• Strong product intuition and experience discovering and solving customer pain points
• Passion for the restaurant industry

Salary Range
$0.00 - $0.00
These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.
Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.
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Salary Range -
These pay ranges apply to employees in New York and California. Pay ranges for employees in other states may differ.