Product Operations Specialist

Challenges You Will Solve

As the Product Operations Specialist at Red Canary, you are chartered with driving the product lifecycle to achieve desired customer and business outcomes, with a primary focus on data enablement. This is an exciting opportunity to lay the foundation for better customer-oriented decision making through scaled processes, standardized reporting and data storytelling.

What You'll Do

• Evaluate and improve overall SDLC 
• Manage internal Engineering and Product tools/tech stack and research, recommend, procure and manage new tools to fill existing gaps 
• Analyze product performance data and operational metrics to identify trends, areas for improvement, and potential risks.
• Prepare and present reports on software development metrics, product operations metrics, progress, and outcomes to senior management.
• Serve as the primary point of contact for data & metrics internally, facilitating communication with various departments to provide full picture of data 
• Prepare and present analytics via reports and dashboards. This includes providing data for existing rhythms like, monthly product & operations reviews, QBRs, Roadmap Reviews and Board meetings. 
• Support various processes and programs within the product department that are adjacent to the focus areas above. 

What You'll Bring

• 5 years of experience in similar roles
• Bachelor’s degree in relevant field 
• Deep experience with Jira, Zendesk, Asana
• Experience with Google Suite and Slack 
• Strong analytical and problem-solving skills, with the ability to make informed decisions with limited information.
• You are an exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough yet supportive feedback when needed to leaders at all levels.
• Ability to adapt in a growing, changing environment 
• High propensity for learning 

Compensation: $99,249 - $114,000 + bonus and equity

Application Deadline: August 30, 2024

Benefit Highlights:

- 100% Paid Premiums: Red Canary offers a 100% paid plan option for medical, dental and vision for you and your dependents. No waiting period.

- Health & Wellness - Access to mental health services, Employee Assistance Program and additional programs to incentivize healthy habits.

- Fertility Benefits: All new hires are eligible for benefits as of their first day.

- Flexible Time Off: Take the time you need to recharge including vacation, sick, bereavement, jury duty, and holidays. 

- Paid Parental Leave- Full base pay to bond/care for your new child.

- Pre-Tax Plans - Red Canary offers a variety of plans to fit you and your dependent specific needs including FSA, HRA and HSA, with employer funding to offset out of pocket health care expenses. 

- Flexible Work Environment- With 60% remote workforce, Canaries can work virtually from almost anywhere in the US.