Job Description
Be an Early Applicant
Springfield MA USA
Hybrid
134K-176K Annually
Senior level
Big Data • Fintech • Information Technology • Insurance • Financial Services
We help people secure their future and protect the ones they love.
The Role
The Product Owner will develop strategies for Salesforce CRM implementation prioritizing product features managing projects and collaborating across teams to enhance customer and advisor services.
Summary Generated by Built In
The Opportunity
As the Product Owner you will create the strategy determine the business goals formulate scope and develop a roadmap for the implementation of the Salesforce customer relationship management (CRM) platform and other large-scale strategic MassMutual initiatives intended to transform how we deliver service to our advisors and customers for years ahead.
In this role you will partner with all levels of leadership and cross-enterprise parties (e.g. Operational areas MMLIS ETX Legal Compliance Human Resources etc.) on the execution of the advisor and customer engagement strategy.
The Team
As a key member of the Shared Services & Enablement Team-a highly collaborative group that drives engagement strategy across the enterprise-the Product Owner will shape the long-term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking cross-functional leadership product planning and operational alignment to ensure that large-scale initiatives deliver meaningful future-ready capabilities that elevate the overall service experience.
The Impact
This role defines and prioritizes product features that meet current and future customer and advisor needs. It partners across business areas-Operations ETX vendors and subject matter experts-to deliver tools that optimize technology improve service interactions and drive business value. The position leads prioritization scope and timing of Salesforce deliverables; develops business requirements aligned to strategic outcomes; removes obstacles; evaluates risks; and makes key decisions that guide project direction and timelines. It also ensures each business area is operationally ready for transitions with minimal service impact.
Success in this role requires strong project leadership data analysis business knowledge agility resilience and consistent stakeholder communication to maintain transparency on strategy status decisions and challenges throughout the multi phase effort.
The Minimum Qualifications
The Ideal Qualifications
What to Expect as Part of MassMutual and the Team
#LI-JA1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA) please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $134400-$176400
As the Product Owner you will create the strategy determine the business goals formulate scope and develop a roadmap for the implementation of the Salesforce customer relationship management (CRM) platform and other large-scale strategic MassMutual initiatives intended to transform how we deliver service to our advisors and customers for years ahead.
In this role you will partner with all levels of leadership and cross-enterprise parties (e.g. Operational areas MMLIS ETX Legal Compliance Human Resources etc.) on the execution of the advisor and customer engagement strategy.
The Team
As a key member of the Shared Services & Enablement Team-a highly collaborative group that drives engagement strategy across the enterprise-the Product Owner will shape the long-term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking cross-functional leadership product planning and operational alignment to ensure that large-scale initiatives deliver meaningful future-ready capabilities that elevate the overall service experience.
The Impact
This role defines and prioritizes product features that meet current and future customer and advisor needs. It partners across business areas-Operations ETX vendors and subject matter experts-to deliver tools that optimize technology improve service interactions and drive business value. The position leads prioritization scope and timing of Salesforce deliverables; develops business requirements aligned to strategic outcomes; removes obstacles; evaluates risks; and makes key decisions that guide project direction and timelines. It also ensures each business area is operationally ready for transitions with minimal service impact.
Success in this role requires strong project leadership data analysis business knowledge agility resilience and consistent stakeholder communication to maintain transparency on strategy status decisions and challenges throughout the multi phase effort.
The Minimum Qualifications
- Bachelor's degree or 10+ years equivalent work experience in business consulting or project management in lieu of degree
- 8+ years in a leadership business consultant or project management role having demonstrated strong leadership skill
The Ideal Qualifications
- Experience in working with various project delivery models (agile waterfall hybrid)
- Experience with Salesforce or other enterprise CRM platforms
- Strong data analysis with experience managing complex and multiple data resources
- Able to provide insight and recommendations based on data analysis
- Financial acumen with experience in tracking and reporting benefit realization
- Knowledge of systems processes and workflows within operations
- Excellent project management skills
- Proficient in Excel and PowerPoint
- Excellent written and verbal communication skills including the ability to effectively present complex information clearly
- Extremely organized detail-oriented individual who is capable of self-managing and multi-tasking in a fast-paced demanding environment.
- Ability to work independently with minimal direction and potential ambiguous situations
- Demonstrated ability to adapt to changing business priorities and a strong work ethic
- Ability to think strategically/big picture and understand how the pieces fit
- Ability to successfully manage work with current and sometimes competing priorities
- Ability to collaborate across diverse teams and organizations and influence outcomes.
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Shared Services & Enablement Team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian Hispanic/Latinx African American women LGBTQIA+ veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-JA1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA) please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $134400-$176400
Top Skills
CRM
Excel
PowerPoint
Salesforce
What the Team is Saying
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The Company
HQ: Springfield MA
6000 Employees
Year Founded: 1851
What We Do
Since 1851 MassMutual’s commitment has always been to help people protect their families support their communities and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first combined with flexibility to work remotely.
Typical time on-site: 3 days a week
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Date Posted
04/27/2026
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