Product Owner - Communications Team

The Product Owner (PO) for the Communications Team will play a pivotal role in managing and enhancing our messaging, ticketing, and notification systems. This role requires a blend of strategic vision, technical expertise, and a deep understanding of customer needs. The PO will work closely with cross-functional teams, including developers, customer support, and marketing, to ensure that our communications platform is robust, efficient, and user-friendly. The ideal candidate will have experience with large language models (LLMs) and artificial intelligence (AI) to drive automation and innovation within the communications domain.

Vision and Strategy:

• Define and communicate the product vision and strategy for the Communications Team.
• Align the communications platform with overall business goals and customer needs.
• Continuously gather feedback from stakeholders to refine and improve the product.

Roadmap and Planning:

• Develop and maintain a detailed product roadmap.
• Prioritize features and tasks based on business value, customer impact, and resource availability.
• Work with stakeholders to ensure alignment on priorities and deliverables.

Development and Implementation:

• Collaborate with developers to design and implement messaging, ticketing, and notification systems.
• Ensure the seamless integration of new features and improvements.
• Oversee the development of AI-powered automation to handle routine tasks and enhance efficiency.

Customer Experience:

• Advocate for the end-user experience, ensuring that the communications platform is intuitive and meets user needs.
• Implement and oversee systems for tracking and improving customer interactions and satisfaction.
• Develop templates and automated responses to ensure consistent and efficient communication.

Performance Tracking and Reporting:

• Establish key performance indicators (KPIs) to measure the success and impact of the communications platform.
• Regularly review performance metrics and user feedback to identify areas for improvement.
• Report on progress, challenges, and achievements to senior management and stakeholders.

Collaboration and Leadership:

• Lead the Communications Team, fostering a collaborative and innovative environment.
• Facilitate communication between different departments to ensure smooth operations and project execution.
• Mentor and support team members in their professional development.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• Must be able to pass a technical interview.
• Proven experience as a Product Owner, particularly within communications or similar technology domains.
• Strong understanding of messaging systems, ticketing platforms, and notification systems.
• Experience with large language models (LLMs) and AI-driven automation.
• Excellent communication and leadership skills.
• Ability to translate complex technical concepts into clear and actionable plans.
• Strong analytical and problem-solving abilities.
• Familiarity with agile development methodologies.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and career growth.
• Flexible working hours and remote work options.
• Collaborative and inclusive work environment.

BnBerry is a travel tech company that specializes in providing innovative tools and products for the hospitality industry. Their solutions are used by hotels to connect with hospitality marketplaces, manage inventory distribution, and handle bookings. BnBerry focuses on helping hotels adapt to new channels like Airbnb, VRBO, and Flipkey, offering expertise to maximize hotel revenue on these platforms. They provide a channel management strategy, assisting hotels in listing on alternative accommodation marketplaces, handling the unique aspects of these platforms, and ensuring fast ROI. BnBerry's services are designed to simplify the experience for both guests and hotel owners, while also providing opportunities for additional revenue through upselling.