Product Specialist

A great customer experience is a key tenant and differentiating factor for Netlify and for our developer community using the Netlify platform. Millions of developers sign up for Netlify plans and trials on their own every year through our self-service experience, many of these developers are using Netlify for their personal projects and many are using Netlify for their businesses and enterprise use cases. As a Netlify Product Specialist, you will search out and guide developers as they adopt and implement Netlify to ensure success.

• Leverage self-service systems, partner with our growth and data teams to understand usage patterns of self-service developers in mid-market and enterprise companies to see where they get stuck and enable them to be more successful
• Build a deep technical understanding of customers looking to move to Jamstack/Netlify - guiding them through best practices of architecting, building, and deploying on Netlify
• Partner with Netlify Sales Team on identifying potential lead & expansion opportunities
• Be the voice of the customer and communicate their needs and feedback to Product management, Product marketing, Support and the Engineering teams
• Build content to share with customers and the Netlify community in the form of demos, blog posts, webinars, and industry events 
• Focus on repeatable & scalable process development & improvement

• 3-5 years of technical customer success or support
• Current hands-on experience in one or more of the following areas:
• Frontend web development (JavaScript, HTML/CSS, frontend frameworks - React/Next.js/Gatsby, Vue.js/Nuxt.js)
• Experience with Serverless technologies (Headless CMS, Search, Authentication, Payments) and building with APIs (GraphQL, REST)
• Git based CI/CD workflows
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure, Cloudflare)
• You've used Git and are looking forward to learning even more about it
• Familiarity with Jamstack and Netlify is a plus 
• Creative problem solver with know how to get things done and ability to lead others to success
• Excellent communicator and presenter able to gain audience confidence

Not sure you meet 100% of our qualifications? Please apply anyway!

When applying please include: 

A resume or short listing of your job history & skills (link to a LinkedIn profile would be fine). We appreciate a cover letter explaining why you would enjoy working in this role at Netlify to get to know you a bit better, though this is not required and will not impact your application. Our mission is to “build a better web” and that cannot be done without a diversity of skill sets, backgrounds and thoughts. 

Of everything we've ever built at Netlify, we are most proud of our team. Netlify is an Equal Opportunity Employer. We are devoted to building a team of people with diverse backgrounds and lifestyles. Driving equality empowers our team, enables us to innovate, and helps us maintain a more inclusive environment. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, religion, age, race, military/veteran status, citizenship, pregnancy status, or any other differences. If we can do anything to provide a better interview, i.e. accommodate a disability, then please let us know by emailing [email protected]. 

At Netlify, we’re on a mission to build a better web by making it easier than ever to build, deploy, and scale web applications. We are a Series D company with a $2B valuation and have raised over $200M from investors such as Andreessen Horowitz, Kleiner Perkins, EQT, Bessemer, BOND and Menlo Ventures. As a globally distributed organization, we aim to create a company culture where the best idea can come from anywhere and strive to be thoughtful, caring, and collaborative in our work within and across teams.  To learn a bit more about our team and who we are, make sure to visit our About page. 

At Netlify, we are committed to equal pay for equal work. Our base compensation for this role is targeted at $114,400 - $178,400 for US-based locations. Netlify anchors our compensation philosophy on a market-based approach, therefore salary ranges may differ depending on the cost of labor in a particular location. For example, the top of the range reflects the highest paying market in the US and above range for many US cities. In addition to robust benefits, participation in Netlify’s equity plan, and incentive pay/commission for eligible roles. The starting pay will be determined based on multiple factors, including expertise and skills, market demands, experience, internal equity, and applicable geographic location. These compensation packages and ranges are subject to change and may be modified in the future. Your Talent Acquisition partner will be available to answer any questions about this policy and/or the compensation range of your specific location during the hiring process.