Product Specialist - Housing

• Represent end users in pod discussions and decision making
• Run full product journeys end to end to understand the real experience
• Identify friction confusion and complexity across B2C and B2B experiences

• Collaborate with Product Engineering Design Operations Support Legal and Policy teams
• Surface downstream implications for internal teams and customers before and after launch
• Ensure shared understanding of how products should behave across systems and use cases

• Monitor core product and business metrics tied to adoption usage and experience
• Analyze user behavior and product performance to identify trends gaps and opportunities
• Translate learnings from testing and experimentation into clear recommendations

• Identify key problem areas edge cases and failure points
• Spot issues impacting specific customer segments partners or workflows
• Surface insights from data support signals and operational feedback

• Act as first line of defense for product quality
• Test new features enhancements and integrations across environments
• Document and prioritize bugs inconsistencies and usability issues
• Partner with engineering and product to resolve issues quickly

• Use AI tools like ChatGPT Gemini and Claude as part of daily work
• Build and refine AI workflows to streamline testing analysis and documentation
• Analyze large volumes of qualitative and quantitative signals using AI
• Identify opportunities where AI can improve speed quality or clarity
• Pressure test AI-powered features from a user perspective

• 2+ years of experience working in a product role 
• Deeply obsessive about user experience and product quality
• Naturally detail-oriented with strong product intuition
• Comfortable advocating for the customer and pushing for clarity
• Curious analytical and motivated by making things better every day
• Experience in product operations product analytics QA consulting or similar roles
• High level of comfort using AI tools such as ChatGPT Gemini Claude or similar platforms in day-to-day work
• Ability to design and iterate on AI-driven workflows to improve efficiency quality and insight generation
• Strong analytical skills and comfort working with product and business data
• Ability to synthesize quantitative signals and qualitative feedback into actionable insights
• Excellent communication skills with the ability to clearly articulate issues and recommendations
• Experience working closely with engineering and design teams (nice to have)
• Familiarity with analytics tools or SQL (nice to have)
• Experience supporting both consumer and partner-facing products (nice to have)

• Compensation - We offer a competitive salary with a meaningful stake in the company via equity and our performance bonus program
• Health insurance for you (& your loved ones) from day one - Enjoy a One Medical Membership wellness stipends family programs and more on us. We’ve got you and your family covered from day one.
• 401k plan with a match - Retirement may feel more like a pipe dream than a reality but we’re here to help you get there.
• Commuter FSAs - We believe the best ideas come from being together in one place. We just don’t think getting there should be so expensive.
• UNLIMITED PTO - Because we believe that working hard shouldn’t mean always working. Take time for you as often as you need it.
• Exclusive Employee only Bilt Points - We give our employees unique opportunities to earn points throughout their time at Bilt.
• Team Events - We believe in human connection so we hold events to help our employees break from the monotony of the typical work week.

What We Do

Bilt Rewards is the first loyalty program that rewards members on rent and in their neighborhood no matter where they live. Bilt Members can earn points and access exclusive benefits on rent payments condo & co-op fees and around their neighborhood at local restaurants fitness studios rideshare pharmacy and more. Ranked the highest-value point currency by top publications Bilt Points can be transferred 1:1 to major airline and hotel programs or used towards rent payments shopping fitness and even a down payment on a home. Members also get access to credit-building benefits member-only experiences and an Elite Status program. In partnership with the top multifamily owners & operators across the country we’ve also created the Bilt Rewards Alliance a network of 4M+ apartments and homes across the country. Residents who live in the Bilt Rewards Alliance make payments directly through the Bilt Payment Center and get access to benefits including additional earn opportunities on new leases renewals and more. While Bilt Members can use any debit or credit card to earn points and access their benefits Bilt has partnered with Mastercard and Wells Fargo to create the Bilt Mastercard® - the first and only credit card that lets you pay rent and earn points without the transaction fee.

Why Work With Us

Bilt Rewards is revolutionizing how people pay rent by rewarding them at home and in their neighborhoods. Here you'll shape the future of rewards programs while working in a high-impact fast-paced startup environment. Join our collaborative culture learn from industry experts and grow your career while making a meaningful difference.

Gallery