Product Support Consultant 2

Product Support Consultant 2 is responsible for implementing and supporting the onboarding of channel sales data reporting partners. The Product Support Consultant 2 must have an understanding of relational databases, including knowledge of the SQL language, in order to perform database queries. The Product Support Consultant 2 will also be responsible for analyzing and implementing other data formats such as EDI, EDIFACT and Excel for creation and validation of data parsers.   

 

*Analyze and implement data formats such as EDI, EDIFACT and Excel for creation and validation of data parsers 

*Complete weekly/daily functional tasks, track outputs and create and document processes. 

*Experience monitoring ticket queue and triaging/working on tickets  

*Collaborate with other members of the Tier 1 and Tier 2 support teams to ensure timely, efficient, and quality service delivery to all customers. Effectively follow established escalation process to Tier 3. 

*Review and understand data flow for all customers. 

*Interface with the Operations, Engineering, QA, CA and Partner Onboarding teams. 

 

*Solid communication skills and ability to communicate effectively and professionally with internal and external customers. 

*Ability to work off hours as required and change shifts as 24/7 coverage is needed. 

*Intermediate Microsoft 10, Outlook and Office Suite. 

At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. Positions are eligible to participate in either our employee bonus program or commission payments, depending on the nature of the role. Model N employees have the opportunity to become Model N shareholders through our employee stock purchase plan. 

Additionally, Model N offers a robust total rewards package that supports individuals to be their best and protects the well-being of participating dependents. Such benefits include medical, dental, vision, health savings, flexible savings, commuter benefits, matching 401K, ESPP, PTO, VTO, life insurance, pet insurance, employee assistance programs, mental health programs, charitable giving, coaching, career growth and much more. 

The base salary for this position will be $53,100 - $79,700.  If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters.  We are constantly opening up new positions and you might match another opening at a different level. 

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