Professional Services Consultant Application Services

• Plan and deliver timely and organized services for customers ensure customers see the full value in Cloudflare's products and advice on product best practices.
• Gather business and technical requirements use cases and any other information required to build migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design HLD LLD databuilds procedures scripts test plans drawings deployment plan migration plan as-builts and any other artifacts necessary to deliver the solution and transition smoothly into the customer's technical teams.
• Implement changes on behalf of the customer in the Cloudflare environment following the customer's change management process. Provide guidance to the customer to configure their CPEs and integration points.
• Troubleshoot implementation issues and collaborate with Customer Support Engineering and other teams to assist technical escalations.
• Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation answering technical Q&A and helping to iterate on best practices. Support building operational assets like templates automation scripts procedures workflows etc.

• 5+ years of experience in a customer facing position as a Customer Engineer Security Engineer Implementation Engineer Onboarding Engineer Consultant Technical Support Engineer Solutions Architect and/or Systems Engineer.
• Layers and protocols of the OSI model such as TCP/IP TLS DNS HTTP
• Deep understanding of Internet and Security technologies such as DDoS Web Application Firewall Certificates DNS CDN Analytics and Logs.
• Demonstrated experience with a scripting language (e.g. Python JavaScript Bash) and a desire to expand those skills.
• Working experience with security aspects of an internet property such as Firewalls WAFs Bot Management Rate Limiting (M)TLS.
• Performance aspects of an internet property such as Speed Latency Caching HTTP/2 TLSv1.3.
• Working experience with infrastructure as code tools like Terraform.
• Ability to manage a project work to deadlines prioritize between competing demands and manage uncertainty.

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

• Flexible paid time off covering vacation and sick leave
• Leave programs including parental pregnancy health medical and bereavement leave

What We Do

Cloudflare Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees applications and networks faster and more secure everywhere while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured unified platform of cloud-native products and developer tools so any organization can gain the control they need to work develop and accelerate their business. Powered by one of the world’s largest and most interconnected networks Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits humanitarian groups and governments across the globe.

Why Work With Us

Cloudflare employees come from all walks of life. We are mission-driven and our team is energized by a collaborative creative environment that celebrates our differences and fosters new ways to grow together.

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