Professional Services Group Operations Specialist (Remote)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60+ retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

In a time of unprecedented expansion, we are seeking an Operations Specialist to join our Professional Services Group. In this role, you will manage professional development events throughout the planning process. The position requires meeting customers virtually or by phone to understand their goals and plan in-person and virtual professional development events. Applicants should have Early Childhood and/or Elementary education experience, as well as knowledge of education best practices and experience with various assessments, curricula and early learning education standards and initiatives. The ideal applicant also has robust problem-solving skills and is detail-oriented, highly organized and able to manage multiple projects in a fast-paced environment. 

A day on the job looks like this: 

• Owning communications with customers to plan professional development events based on customer needs; communicating all Lakeshore offerings as necessary
• Supporting multiple professional development projects through the planning lifecycle
• Managing and updating Salesforce records and Outlook with customer and event information
• Creating professional development proposals 
• Partnering with our Bid department for professional development bids, when applicable 

Qualifications

Got the skills and experience? Here’s what we’re looking for: 

• Bachelor’s degree in a related field 
• Prior experience in early education 
• Knowledge of Salesforce or other CRM systems a plus 
• Excellent verbal and written communication skills 
• Outstanding customer service skills 
• Must possess a strong professional work ethic 
• Exceptional organization and operational skills to include managing multiple simultaneous projects, tight deadlines, calendars and various forms of communication (email, phone calls, Microsoft Teams) 
• Proficient in Microsoft Office suite and familiarity with online presentation platforms 

Additional Information

And here’s our end of the bargain! 

• Hourly: $27.88 - $32.69 with an annual bonus of up to 10%
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy. INDRLL10