Professional Services Manager

We are seeking a Senior Professional Services Manager who has a passion for delighting customers by delivering winning strategies and solutions. We work with mid-market organizations and large enterprises in all verticals, with a focus on their GRC activities.

• Building and maintaining strong relationships with customers and becoming a trusted advisor throughout each project by listening intently to their pain points and connecting their needs to Risk Cloud product features, with a heavy focus on value creation
• Owning end-to-end post-implementation customer project requests including requirements exploration, project management, solution execution, and delivery
• Becoming an expert user on the Risk Cloud platform and using that knowledge to effectively provide ongoing subject-matter expertise and Risk Cloud product advice to help our customers grow and mature their GRC program over time
• Collaborating cross-functionally with other LogicGate teams throughout the customer journey–teams like Implementation Services, Customer Success, Product Management, and more
• Partnering with and guiding Professional Services Associates while assisting with the implementation of new internal processes for the Professional Services team – we’re always looking to improve processes!

• 3+ years of experience in management consulting, professional services, or risk advisory where you worked directly with customers and/or partnered with and delegated to junior team members
• Strong data and Excel skills – you’ll need them to process and make sense of the data customers send
• Great people skills and a passion for customer-facing work – the ability to quickly understand your audience and tailor the right message
• The ability to be agile and manage multiple accounts/priorities at a time – organization, time management, and attention to detail are critical
• A drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help

The anticipated base salary range for the role is $87,000 - $110,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as candidate's qualifications, skills, competencies and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Total Rewards 

Our Total Rewards Package is designed to support you both at work and outside of it. In addition to offering competitive salary, variable compensation (bonus), equity and health and wellness benefits, we are proud to offer generous PTO, 12 Annual Company Holidays, Summer and Winter Fridays, and Health Days, allowing you time to recharge and relax. We are focused on and invested in career development and learning opportunities including access to LinkedIn Learning, regular People Leader training, our internal Mentorship Program, and and annual Continued Education stipend ($1,000 per year per person). 

Our Culture

DEIB is a priority for us at LogicGate - it is at the foundation of all of our core People programs, activities, and business practices.  We encourage everyone to join one of our Employee Affinity Groups (BELogicGate, Women in LogicGate, and Pride) to participate in and contribute to conversations that foster a culture of belonging. 

LogicGate also believes strongly in giving back to the communities in which we live and work. We support our teams through this by offering volunteer hours as well as Company-wide charitable activities supporting organizations aligned with our Company Core Values.

Excited about LogicGate but not familiar with GRC? That’s ok — a lot of us weren’t familiar with GRC when we started, too. Unless the job description specifically requires previous GRC familiarity, here’s what you need to know:

• GRC stands for Governance, Risk, and Compliance
• GRC professionals help their companies manage uncertainty, act with integrity, and stay on the right side of the law. 
• GRC is a huge market and growing fast. It’s a $35 billion industry today, and predicted to grow to $64 billion by 2025. A lot of opportunity!

At LogicGate, our People are the foundation of everything we do - for our teams, our customers, and the Company. We are proud to offer competitive, inclusive, and comprehensive total rewards packages. 

LogicGate has an outcomes-first culture that provides a variety of benefits and perks that enable our teams to thrive, both inside and outside of the workplace.These include: competitive variable plans, equity grants, paid time-off, ongoing learning stipend, paid parental leave, 401k matching, health, vision, and dental insurance, accident and life insurance.