Job Description
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Your Impact
We are searching for a Program Coordinator to work for a leading company in smart weapons, public safety, hardware and advanced software /SaaS solutions for law enforcement agencies on a national and global level.
The SaaS Program Coordinator will be responsible for working directly under the Professional Software Services Team and will be tasked with customer onboarding and program initiation for Axon Records Management (RMS) and Computer Aided Dispatch (CAD) implementations. This role will be an integral part in the deployment of technical solutions to Public Safety clients. The Program Coordinator must have strong program management and leadership skills, software implementation experience, and knowledge of public safety operations and processes. Additionally, the ability to work with customers, sales, product, engineering, and software services leaders to support the deployment of complex technical solutions within business timelines is critical.
What You’ll Do
Location: Remotely from U.S. and on the road 30% of time
Reports to: Director, Program Management
Direct Reports: 0
- Coordinates the program initiation of new SaaS product deployments, including stakeholder identification, facilitation of pre-kickoff meeting cadence, and initial environment setup
- Partner with customers to complete confirmation of scope, including macro-level product requirements and third-party integrations
- Conduct initial product demonstrations to key program stakeholders to establish a baseline product knowledge
- Ensures overall health of program queue, ensuring pre-kickoff implementation timelines and milestones are met
- Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
- Supports work estimation process in support of program planning activities
- Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project
- Bachelor’s Degree in Business, Information Systems, Technical Engineering (Computer Science, Software Engineering, Software Development) or related field
- 2+ years of professional experience participating in deployment efforts for complex programs in a SaaS environment
- Previous public safety experience strongly desired
- PMP and/or CAPM certification strongly desired
- Experience utilizing technical program/project management tracking tools to ensure project tracking and completion
- Experience delivering and/or participating in a large software deployment, infrastructure or enterprise applications programs
- Ability to effectively manage and handle multiple congruent/ simultaneous projects at the same time
- Strong communication, organization, verbal, written, and interpersonal skills
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work.
The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 90,000 in the lowest geographic market and USD 130,000 in the highest geographic market. The on target earnings range for this role is between USD 90,000 in the lowest geographic market and USD 140,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits (http://www.axon.com/careers/benefits).
Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Important Notes
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.
Some roles may also require legal eligibility to work in a firearms environment.
Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.
Date Posted
04/17/2023
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