Program Manager

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

JOB DESCRIPTION:

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

• Career development with an international company where you can grow the career you dream of.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• An excellent retirement savings plan with high employer contribution
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor's degree.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position is based in Alameda, CA in the Abbott Diabetes Care Division. We are helping people with Diabetes lead healthier, happier lives. The healthcare landscape has dramatically evolved during the last several years. Consumers expect to have more control over their information and care decisions in a personalized and accessible environment. In order to be successful in this space, it is imperative Abbott creates a best-in-class customer experience through a leading digital ecosystem that is personalized and builds trust across all of Abbott's channels.

The Program Manager will be responsible for managing projects for our Customer Experience Foundation for C360 initiative. This position will report to the Customer Experience Program Director. This critical role will provide project management leadership for cross-functional workstreams/agile teams including marketing, commercial, customer service, IT, privacy, regulatory, quality, innovation, insights, product development, and third-party agencies. This role requires strong project management, change management and process improvement skills.

What you'll work on

• Provide support on the key activities for the implementation of self-service, Identity, profile, consent and global web installations/integrations.
• Foster a change management environment that effectively delivers change while, accelerating outcomes, and minimizing transitional disruption with impacted stakeholders
• Deliver project excellence by incorporating best practices in project management to meet and or exceed customer needs. Identify process issues and recommend improvements to team members and management. Resolve project team conflicts.
• Monitor overall progress and communicate the results achieved to senior management.
• Develop and manage project plan to meet deliverables, including cross-functional project timeline and follow-up with project team members to ensure timely completion of tasks.
• Help to prioritize activities among several programs to to balance resource availability, program status and schedule, and business need.
• Prepares and presents information on activities, issues, and risks in the projects being managed on an as-needed basis to assure the continuity of projects. Raises issues to the appropriate level of management.

Required Qualifications

• Bachelor degree or a minimum of 7 years relevant experience in a discipline appropriate to the project environment.
• Minimum of 7 years project management experience with at least 3 years of experience leading projects involving the application of general business principles.
• Demonstrated ability to work in a large/complex company environment.

Preferred Qualifications

• Degree in business or a technical or scientific discipline or equivalent experience relevant to project area preferred.
• Project Management Professional (PMP), Design Thinking and Agile certification preferred.
• MBA considered a plus.
• Commercial, marketing, customer service, customer experience, insights, data & analytics in a health care/medical device company preferred
• Excellent interpersonal skills and demonstrated ability to work with a wide variety of people at all levels of the organization within a variety of departments.
• Cross-functional experience in areas of Commercial, Marketing, Insights, Data & Analytics, IT, Privacy, R&D, Regulatory, Quality, and Customer Service.
• Proficiency in MS Office (Word, Project, Excel, Powerpoint, Outlook)

What We Offer

At Abbott, you can have a good job that can grow into a great career. We offer:

• Training and career development, with onboarding programs for new employees and tuition assistance
• Financial security through competitive compensation, incentives and retirement plans
• Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
• Paid time off
• 401(k) retirement savings with a generous company match
• The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The salary for this role is between:

$118,100 - $236,100

JOB FAMILY:

Project Management

DIVISION:

ADC Diabetes Care

LOCATION:

United States > Alameda : 1360-1380 South Loop Road

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 5 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf