Program Manager, Learning and Development

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.  

Last year, more than $3.3 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. 

We are looking for a remote corporate employee who is a dynamic Learning and Development Program Manager to lead global L&D initiatives with a focus on manager+ development. This role will design, develop and deliver company-wide orientation and onboarding, manager and leadership training, and ongoing career development programs at scale. Are you a skilled project manager, who can cut through ambiguity and execute at speed? Do you like wearing many hats and having a big impact on the company culture? If so, this is the position for you.

Your Responsibilities:

• Design and facilitate best-in-class onboarding programs
• Research the latest work trends and develop relevant, timely, and high-impact training content that supports team member development, engagement, and leadership performance.
• Deep subject matter expertise in manager and director+ training program design.
• Evaluate the impact of L&D programs, and continuously improve their effectiveness. 
• Consult with business leaders and cross-functional partners on ways to improve organizational effectiveness and culture.
• Collaborate with content partners across the business to ensure all employee training resources are up to date, easy to use, and relevant for our key audiences.
• Work with the HR team to manage work streams from end-to-end: scope projects, build alignment, and execute work on time.
• Manage project timelines, logistics, and communication campaigns.

What it takes to catch our eye:

• Professional experience in learning & development, human resources or related fields.
• Instructional design experience with a focus on developing, implementing, and continuously improving online and virtual in-person learning experiences.
• Ability to present and speak comfortably to live audiences.
• Ability to evaluate key performance indicators and end user feedback in order to identify areas of improvement and impact.
• Experience collaborating across the organization and influence partners to achieve results.
• Utilize qualitative and quantitative data in order to inform and improve programs

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 19 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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