Job Description
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to harness IoT (Internet of Things) data to develop actionable business insights and improve their operations. Founded in San Francisco in 2015, we now employ more than 1,800 people globally and have over 1.5 million active devices. Samsara also went public in December 2021 and we’re just getting started.
Recent awards we’ve won include:
- #2 in the Financial Times’ Fastest Growing Companies in Americas list 2021
- Named as a Best Place to Work in Built In 2022
- #19 in the Forbes Cloud 100 2021
- IoT Analytics Company of the Year in 2022’s IoT Breakthrough Winners
- Forbes Advisor named us the Best Solution for Large Companies - Fleet management software for 2022!
We're driving change in industries that are yet to fully embrace digital transformation. Physical operations make up a massive slice of the global economy but haven’t benefited from innovation and actionable information in the way that other sectors have. The potential for scale and impact is huge.
About the role:
The R&D Ops, Program Management team is responsible for partnering with Product and working cross-functionally to launch new products, scale the organization effectively, and address new business opportunities.
We are looking for an experienced candidate to spearhead our R&D hardware go-to-market initiatives. These include launching new products, driving complex product lifecycle and retirement initiatives and rollouts, as well as driving continuous improvements in our processes. The ideal candidate brings a unique blend of strong execution, operational, technical, and strategic skills. They are a data-driven problem solver that enjoys rolling up their sleeves and likes diving into the operational details to get things done.
In this role, you will:- Work closely with product managers, engineers, finance, customer-facing teams, and customers to design and execute on beta programs, new product go-to-market launches, and retirement programs
- Own end-to-end strategy and execution of large cross-functional initiatives
- Drive decision-making with senior stakeholders on critical product decisions (e.g., GTM launch dates and strategy)
- Identify and drive step change improvements (e.g., playbooks, system improvements, policies) in our GTM processes
- Establish robust feedback loops across product, engineering and customers/customer facing teams
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 6+ years of experience in operations or customer facing role with at least 3 years experience in program management
- Comfortable with ambiguity, is a self-starter, has an enthusiasm for improving efficiencies, and solve problems with diligence and ownership
- Strong analytical skills - ability to structure analysis and derive data-driven insights
- Strong problem-solving skills; ability to break-down ambiguous problems and turn them into actionable solutions and insights
- Ability to build strong relationships with PMs, engineers, senior leaders (e.g., Product Directors/VPs) and cross-functional partners
- Highly organized with exceptional attention to detail and the ability to execute on large, cross-functional projects
- Excellent communication skills. Must be comfortable presenting to customers, executives and internal audiences and have a knack for proactive communication
An ideal candidate also has:
- Previous experience in a technical and/or program manager role at a fast-growing B2B SaaS or hardware company
- Experience with CRM and communication tools (e.g. Salesforce, Zendesk, GSuite, etc)
- Experience with data tools (e.g., Tableau, Databricks, SQL)
At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.
Benefits
Our target total compensation market position is in the top 25% of all software and hardware companies. Our full time employees receive an above market-rate salary, an outstanding equity offering, employee-led remote and flexible working, health benefits, personal development, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Flexible Working
At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.
Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.
Date Posted
10/27/2022
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