Project Manager

Project Manager

What You Will Do

The Project Manager is the primary client facing resource on Synaptic’s software implementation team. You will be responsible for software product delivery, budget management, scheduling, requirements, testing and training. The Project Manager is expected to thoroughly understand Synaptic’s development methodology and be able to effectively communicate the process to the client. The Project Manager is also expected to be knowledgeable about the Salesforce environment (understanding capabilities and limitations) and actively participate in the solution development. While project management will be your primary focus, you will also be expected to fill the role of Business Analyst on many of your projects.

This position requires the ability to perform the following:

• Project Management: manage teams of 1-5 , create and maintain project budgets, create and maintain resource plans, track work, communicate progress and manage scope.
• Requirements Analysis: conduct requirements gathering sessions, create and maintain requirements documentation.
• Solution Design: work closely with the Solution Architect or Technical Architect to help develop solutions for projects and understand the impact of design decisions on overall project vision.
• Quality Assurance: assist to prepare and execute QA scripts and track QA process from beginning to end during the Sprint and UAT cycles
• End User Training: assist to prepare end user training materials customized for each project, deliver training to Client Trainers and/or end users.

The Project Manager plays a critical role in Synaptic’s success of product delivery and client satisfaction and therefore must consistently strive to meet or exceed our clients’ expectations. 

Location

We have a ‘work where you want, when you want’ philosophy here at Synaptic. Want to spend a month in Italy? Great, do it! Live in Idaho? Sweet, we have another team member there! As long as you are crushing your goals and helping us drive the business forward, you do you.

Skills and experience you need to be successful

• Related Bachelor’s degree or equivalent experience
• 3+ years of experience managing the lifecycle of software product delivery
• Experience supervising technical staff, managing budgets and timelines
• Experience working within the Salesforce ecosystem
• Experience with Business Analyst duties (requirements, testing, training)
• Excellent written and oral communication, presentation, and customer service skills
• Ability to adapt and find comfort in dynamic situations
• Be a team player with strong interpersonal skills
• Knowledge of various, industry standard office tools such as MS Teams, Office, Smartsheet

Skills that would be a bonus

• PMP Certification
• Salesforce Admin Certification
• Experience with JIRA, Confluence, SmartSheet, LucidChart and XMind

What we are about

Synaptic Advisors is a Salesforce implementation partner focused on transforming customer operations. Our team, tools, methods and offerings are all built and proven to ensure we deliver on our promises and rise to meet our customers' expectations.

Since 2008, we’ve helped businesses solve critical operational challenges and accelerate growth across a variety of complex verticals, including Health & Life Science, Oil & Gas/Energy, Consumer Goods & Retail and Manufacturing. Our mission is to help our customers get the most out of their Salesforce investment with world-class professional services and applications. Join us!

We have

• An amazing team focused on doing #Whateverittakes to help our clients and teammates be successful
• A calling to innovate and improve every day
• A competitive benefits and compensation package
• Room for rapid growth and an emphasis on talent development
• A fun, casual team environment with cool co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths to make all of us better!
• A great benefits package including medical, dental, vision, 401k, AD&D and Life Insurance coverage, employer paid short term disability coverage, wellness initiatives, and more!
• Competitive Paid Time Off (PTO) package that includes time in service increases, Volunteer Time Off (VTO), 9 Holidays, and flexible work schedule

Synaptic Advisors is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.