Project Manager

Project Manager

What You Will Do

The Project Manager is the primary client facing resource on Synaptic’s Delivery Excellence team.  You will be responsible for managing engagements from three perspectives - Project Management, Client Management, and Team Management.  The Project Manager is expected to thoroughly understand Synaptic’s development methodology and be able to effectively manage the process and people to the methodology.  The Project Manager is also expected to be knowledgeable about the Salesforce environment (understanding capabilities and limitations) and actively participate in guiding the team and client throughout the lifecycle of the project.  

This position requires the ability to perform the following:

• Project Management: lead client engagements with teams of 5-20, (onshore and offshore), create and maintain project budgets, create and maintain resource plans, track work, communicate progress and manage scope.  Manage and deliver project using agile framework while owning project RAID.  Manage to targeted project margins and revenue.
• Client Management: manage client relationships, become a trusted advisor of the client, and be comfortable with having difficult conversations.  Engage and advise clients across all levels of the organization (C-level, VP, Directors, Managers, Developers, Admins, Business partners, etc.).  Have a deep understanding of client's business and industry and further the business relationship with Synaptic Advisors.  Deliver top-notch CSAT.  
• People Management: Effectively chair project ceremonies (planning, daily standups, reviews, retrospectives, grooming, etc.) and manage the team's tasks on a day-to-day basis.  Be the point of escalation and lead resolution of any impediments, risks, or issues.  

The Project Manager plays a critical role in Synaptic’s success of engagement delivery and client satisfaction and therefore must consistently strive to meet or exceed our clients’ expectations. 

Location

We have a ‘work where you want, when you want’ philosophy here at Synaptic. Want to spend a month in Italy? Great, do it! Live in Idaho? Sweet, we have another team member there! As long as you are crushing your goals and helping us drive the business forward, you do you.

Skills and experience you need to be successful

• Related Bachelor’s degree or equivalent experience
• 3-5 years of experience delivering Salesforce Digital transformation projects with direct responsibility of client relationship
• Experience of working and engaging with stakeholders and sponsors, demonstrated by interpersonal excellence with all levels of seniority - from middle management to board level
• Experience managing budgets, risks, actions, issues, decisions, and timelines
• Managing or leading a team of CRM, Salesforce consultants/developers/testers/admins
• 7+ years of experience working within the Salesforce ecosystem
• Excellent written and oral communication, presentation, and customer service skills
• Ability to adapt and find comfort in dynamic situations
• Be a team player with strong interpersonal skills
• Knowledge of various, industry standard office tools such as MS Teams, Office, SmartSheet, PowerPoint
• Strong analytical and problem-solving skills
• Salesforce Admin Certification
• Scrum Master Certification 
• Experience with JIRA, Confluence, SmartSheet, and LucidChart

Skills that would be a bonus

• PMP Certification
• Salesforce Consultant Certifications (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, etc.).
• Understand key Salesforce cloud, architectural, procedural, security, and environmental concepts
• Big 4 consulting experience

What we are about

Synaptic Advisors is a Salesforce implementation partner focused on transforming customer operations. Our team, tools, methods and offerings are all built and proven to ensure we deliver on our promises and rise to meet our customers' expectations.

Since 2008, we’ve helped businesses solve critical operational challenges and accelerate growth across a variety of complex verticals, including Health & Life Science, Oil & Gas/Energy, Consumer Goods & Retail and Manufacturing. Our mission is to help our customers get the most out of their Salesforce investment with world-class professional services and applications. Join us!

We have

• An amazing team focused on doing #Whateverittakes to help our clients and teammates be successful
• A calling to innovate and improve every day
• A competitive benefits and compensation package
• Room for rapid growth and an emphasis on talent development
• A fun, casual team environment with cool co-workers who will make you feel like you are an important part of our team, engage you in developing new solutions to challenging problems, and help you leverage your strengths to make all of us better!
• A great benefits package including medical, dental, vision, 401k, AD&D and Life Insurance coverage, employer paid short term disability coverage, wellness initiatives, and more!
• Competitive Paid Time Off (PTO) package that includes time in service increases, Volunteer Time Off (VTO), 9 Holidays, and flexible work schedule

Synaptic Advisors is an equal opportunity employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.