Project/ Process Lead (Remote)

Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise, and data insights to clients across the globe. We're here to help you make smarter decisions with insightful technology, industry expertise and data insights at every stage of your business and investment lifecycles. As markets fluctuate, regulations evolve and technology advances, we're there. And through it all, we deliver confidence with the right solutions in moments that matter.
Summary
We are a dynamic, global organization seeking a forward-thinking Project/Process Lead. The successful candidate should be able to serve as a liaison between DFIN's Service Delivery and all other applicable business units to provide guidance for all on ongoing Client Success activities.
Responsibilities

• Execute on DFIN's core strategies of streamlining and standardizing processes and communications. Leveraging technology while focusing on servicing our client's by providing value and measuring outcomes.
• Understand client requirements in alignment to DFIN's capabilities for a successful outcome.
• Work with teams to coordinate the development of a process improvement plan to enhance operational and financial performance.
• Set direction and provide oversight into key DFIN internal initiatives to ensure consistency, accuracy, and compliance across all products and services.
• Develop trusted relationships with key stakeholders, enabling issues and opportunities to be addressed with a spirit of partnership.
• Gain a deep understanding of the services that are delivered to our clients and make recommendations to enhance the process in turn bringing added value to the client relationship.
• Serve as an escalation point for process and project implementations.
• Generate Communications and Training materials and deliver to the Service organization.
• Create and Update process documentation.

Qualifications

• Experience in Service Delivery and or Service Operations.
• Proven ability to work independently as well as with cross functional teams.
• Strong project management skills.
• MS Office with proficiency in Word, Excel and PowerPoint.
• Highly organized with exceptional attention to detail and follow-through.
• Strong ability to manage multiple priorities with competing deadlines.
• Ability to effectively interact and build relationships with key stakeholders.
• Demonstrated ability to use critical thinking when analyzing and resolving issues.
• Passion for solving tough problems and learning new areas of the business.