Public Relations Manager

Job Description

Zendesk is seeking a Public Relations Manager to join our Global Communications team in Latin America! This person will report to the Director of Communications LATAM and play a critical role in supporting our programs focused on brand awareness and media & influencers relations. The professional will also be part of cross projects with different areas of the company, from Digital and Marketing to Sales and Consulting.

The ideal candidate is a storyteller. You must have the capacity to understand and translate what's around you, in a compelling and fluid way. Also, create and nurture relevant relationships with key external & internal stakeholders.

What you will do:

• Work closely with executives, content marketing and creative to develop thought leadership themes and content that amplify Zendesk brand awareness throughout Latin America

• Lead PR for product launches, shaping newsworthy content and growing it into a trusted media resources

• Develop thought leadership initiatives, across media, speaking and contributed content, which solidifies Zendesk’s role as a leader of AI for CX

• Work along with different internal areas and geographies to turn original content and research into newsworthy PR campaigns and contributions

• Build relationships with relevant journalists and influencers

• Support company executives and spokespeople for media interviews and speaking engagements, and offer constructive feedback

• Write and edit statements, press releases, contributed stories, presentations and other PR materials

• Track technology and customer service trends to inform Zendesk’s communications strategy

What you will need: 

• Solid media relationships

• Track record of excellent execution of corporate communications, thought leadership campaigns and PR programs

• Excellent oral and written communications skills, with a knack for turning internal content into eye-catching pitches and contributed articles

• Outstanding interpersonal, project management and prioritization skills

• A minimum of 8 years of PR experience. B2B not mandatory, but a mix of in-house software or IT and agency experience preferred

• A minimum of a bachelor’s degree in Journalism, Communications and related

• Spanish and English fluency required, Portuguese preferred

Where We Work
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.