QA Engineer

Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

• Taskrabbit is a remote-first company with employees distributed across the US and EU
• 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
• DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
• DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020

• Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
• The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
• The Values. 
  • Care Deeply. We take time to be present and partner with our team and communities. 
  • Level Up. We navigate through ambiguity and go the extra mile.
  • Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
  • Lead The Future Together. We value entrepreneurship and are inspired by action
• The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
• The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. 

TaskRabbit has recently launched a new line of business for delivery. We’re expanding nationally, and it’s time to establish more formal Quality Assurance practices before that rapid growth. We’re looking for an eager QA leader to spearhead the creation of this team and its processes.

As the QA Engineer, you’ll become the go-to person for testing new features and technology enhancements. You’ll be responsible for executing manual test plans, automating test cases, and managing external QA contractors to get features shipped and supporting market launches. The ideal candidate is someone who has strong user empathy, superior attention to detail, and the desire to spearhead the creation of the Quality Assurance standards and processes.

• Lead end-to-end testing of new web and mobile apps for all countries of operation.
• Own the infrastructure for manual and automated testing for all new features and technology enhancements, including expansion across the U.S.
• Research & Propose new automated testing systems & tools
• Manage and grow additional external QA support, and build out processes for most efficiently working together.
• Develop and maintain a suite of reusable test cases for the core product flows across all supported locations, languages, devices, and browsers.
• Define pre-release and post-release test plans, pass/fail criteria, and metrics for success to ensure smooth roll-outs and consistent quality standards across all departments.
• Develop automated scripts for regression testing, and seek to automate inefficiencies in testing as we grow.
• Write clear, concise, and reproducible bug reports, gauging the frequency of occurrence and escalating any P0 issues to the appropriate team for attention.
• Work hand-in-hand with product, design, engineering, and data to aid in problem solving around bugs and acceptance testing for new features.  
• Conduct regular evaluations of platform health, security, and accessibility.  
• Raise key issues and learnings in sprint retrospectives, and integrate them into test cases for the future.
• Suggest improvements to the user experience and articulate their business impact.

We welcome applicants from a variety of backgrounds and experiences. Below you can get a sense of how we're thinking about what you'll need to be successful in the role.

• You have a minimum 2+ years of experience in QA
• You have strong user empathy, but love to validate your assumptions with data.
• You’re very experienced with manual testing, developing test cases, and documenting results.
• You can juggle multiple releases at once, and determine the priority by which tasks need to be accomplished.
• You have experience building automated testing frameworks and test scripts.
• You’re comfortable getting into a dev console or looking at stack trace to help debug an issue.
• You're excited to manage and grow an external team of QA Analysts, and to begin growing an internal team.
• You’re excited to quickly ship features in a collaborative, fast-paced environment

Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.

At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love.

Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.

An Active Commitment to Equity within our Company and Platform.

We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.

Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.