Qualitative Project Coordinator (Remote)

Company Description

M3 is the global leader in digital solutions in healthcare. We work with a range of sectors including healthcare, life sciences, pharmaceuticals, biotechnology and charities; services provided to these sectors include market research, medical education programs, promotional programs, clinical development, job recruitment and clinic appointment services. M3 has grown by more than 20% year-on-year for the past 15 years, achieving over 1 billion dollars in revenue annually.

Founded in 2000, with start-up investment capital from Sony, M3’s mission is to make use of the internet to increase, as much as possible, the number of people who can live longer and healthier lives, and to reduce, as much as possible, the amount of unnecessary medical costs. Key achievements of M3 Inc. include:

• Named in Fortune’s 2020 ‘Future 50’ list, ahead of Facebook and Amazon
• Ranked in Forbes’ 2020 Global 2000 list of the world’s largest public companies
• M3 is the only company incorporated after the year 2000 to be included in the Nikkei 225 Index
• Listed in Forbes’ ‘Asia’s 200 Best Over a Billion’ in 2019
• In 2020 M3 founded the ‘M3: Stop COVID-19 Fund’ and pledged one billion yen to support COVID-19 related initiatives

M3’s legacy lies in the power of trusted physician platforms. Around the world, M3 organizations leverage these highly engaged digital communities to deliver medical education, job placement, and market research, to improve global patient outcomes.

Due to our continued growth, we are hiring for a Qualitative Project Coordinator at M3 Global Research, an M3 company.

About the Business Unit:

M3 Global Research, part of M3 Inc., provides the most comprehensive and highest quality market research recruitment and support services available to the industry with relationships reaching respondents in more than 70 countries worldwide.

M3 Global Research maintains ISO 26362 and 27001 certifications with the highest quality data collection and project management capabilities that cover the spectrum of quantitative and qualitative techniques utilized today. M3 services incorporate all of the most advanced statistical and attitudinal methodologies allowing clients to provide world-class offerings and support services to their end-client customers throughout multiple industry sectors. 

The Quant/Qual Project Coordinator assists the Client Service team with day-to-day management of market research studies, to ensure all projects successfully complete on time, within the budget and in accordance with the client specs, while meeting and exceeding client expectations.

This position is one of the key team members in the execution of the quantitative/qualitative projects, and is responsible for field management and sample strategies, and will be accountable for coordinating with respondents, vendors, and clients. They will assist with the set-up of the study and other project requirements as needed.

Job Description

• Manage and control sampling and fieldwork, including screener review for allocated projects
• Execute end to end project related tasks which could include (but not exclusively) link setup, link testing, languages requests, desk research, quality/audit checks, set up and delivery of study invitations, manage exclusion lists, M3 Wallet approvals, invoicing and cost reconciliation.
• Address Support Team and other stakeholders’ requests in timely manner
• Attend meetings with PMs regarding assigned projects to ensure project specifications, client needs, timelines, and responsibilities are understood.
• Takes notes and fill checklists during key meetings and share them with the attendee afterwards
• Host market research pretest/pilot interviews for clients, and ensure interviews are conducted on time and as planned. This will require direct client interactions.
• Build, update and track customized fielding plans for all projects as needed.
• Proactively seek alternative fieldwork strategies and find solutions to address response rates and costs on each project
• Manage and control of the partners on quantitative projects throughout the life cycle of the project, ensuring that M3 achieves and exceeds client’s expectations
• Track, monitor and report on sampling performance.
• Support PMs with invoicing ensuring that projects are closed and ready for invoicing in a timely manner
• Alert the Project Manager of a project when a fieldwork strategy is failing or getting off track or there is a quality concern and work together to find alternative solutions
• Design and request multichannel recruitment methodologies for allocated projects, which could include (but not exclusively) email campaigns, calling, desk research, text messages, online advertisement, referral schemes, forums, blogs, patient groups and associations networking and Social Media
• Scheduling respondents for market research interviews, including creating the scheduler in the system, communication with respondents, coordinating shared moderator schedules, manual entry in MR system and moderator scheduling platforms.
• Help respondents log in to qualitative platforms for their interviews and troubleshoot any issues.

Qualifications

• Exceptional written and verbal communication skills, with demonstrated knowledge of English grammar rules
• Strong Microsoft Office skills (Excel) and quick learner of new technologies/software
• Must have basic math skills, with the ability to calculate incidence rate, response rates profit, etc
• Interest / natural curiosity or previous experience /exposure within the healthcare space
• Exhibit strong critical thinking skills and take initiative to improve skills and troubleshoot proactively with PM using all available resources to support project success
• Ability to work autonomously and in a team environment to successfully meet study specific and departmental objectives.
• Self-motivated and able to (re)prioritize tasks throughout the workday
• Exceptional time management, organizational skills, attention to detail and ability to multitask
• Fluent in English

Additional Information

*M3 reserves the right to change this job description to meet the business needs of the organization

M3 USA is an equal opportunity employer, committed to the principles of inclusion and diversity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at M3 USA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical or mental disability, medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by the federal, state or local laws or regulations in the locations where we operate.

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